Administrative Coordinator, Guest Experience

WinSport; Calgary; On-site; CAD 52,000 - 75,000; Full time

Job summary

Join a leading company in sport and recreation as the Administrative Coordinator, Guest Experience. This role involves supporting the guest experience team's operations through effective administration, coordination, and communication. You will play a key part in enhancing guest interactions and overall satisfaction while working in a creative and inspiring environment.

Benefits

Access to WinSport facilities

Team Member perks

Opportunity to work in a unique sport and recreation environment

Qualifications

• 3+ years of administrative experience in a fast-paced environment.
• Must have excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide administrative support to the guest experience team.
• Coordinate communication between departments to enhance guest services.
• Assist in organizing training sessions for team members.

Skills

Organizational skills

Communication skills

Proficiency in Microsoft Office Suite

Time management

Attention to detail

Confidentiality

Education

Post-secondary education in business administration

Qualifications in office administration

Job description

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Job Details

Description

Scope of Position

Reporting to the Director, Guest Experience, the Administrative Coordinator of Guest Experience will play a crucial role in supporting the smooth operation of the Guest Experience department. This position is responsible for providing administrative support to the guest experience team, assisting with coordination, communication, and documentation to facilitate seamless guest interactions and enhance overall satisfaction.

You strive to approach your work to align with our 4 key behaviours which are at the core ofwho we are and what we do at WinSport.

We are Safe

We are Welcoming

We are Inspiring

And we areCreative

Responsibilities

Administrative Support:

• Schedule and facilitate effective weekly leadership meetings
• Maintain organized and up-to-date files, records, and databases related to business units
• Assist with budget planning and maintenance throughout the fiscal year
• Handling of invoices, supplies orders and purchasing (up to $2500)
• Generate daily/weekly maintenance of reports analyzing data related to guest visits for senior leadership team
• Work closely with the accounting team to ensure accuracy in month-end tasks related to POS cashouts
• Assist internal and external stakeholders with researching specific requests; ensuring feedback is shared in a timely manner
• Assist with Team member scheduling, shift swaps and sick call coverage
• Assist with designing and updating operating system guidelines and training manuals
• Updating operational calendars and informing key stakeholders of any changes or edits
• Maintaining and organizing digital and physical records
• Providing ongoing training to team members and management
• Be mindful of all safety hazards/concerns within the work environment and ensure all safety issues are reported to the appropriate individuals
• Other duties shall be assigned as required.
  
  

Communication

• Weekly updates, training documents, quick reference documents:
• Create and maintain seasonal and annual Microsoft Teams channels for main point of communication with frontline team
• Coordinate communication between departments to ensure alignment and collaboration in delivering exceptional guest experiences
• Communicate, coordinate, and distribute seasonal reciprocal programs
  
  

Quality Assurance

• Net Promoter Score
• Assist in monitoring guest feedback and satisfaction levels, documenting trends, and identifying areas for improvement
• Support the implementation of quality assurance initiatives to ensure consistency and excellence in guest service delivery.
  

Training And Development Assistance

• Assist in organizing and coordinating seasonal training sessions alongside leadership team
• Maintain training materials and resources, updating them as needed to reflect changes in procedures or best practices.
• Key power user for POS and eCommerce systems
  
  

Qualifications

• Post-secondary in business administration or equivalent is preferred; additional qualifications in office administration or related field preferred.
• 3+ years of proven experience in an administrative role, preferably in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and a high level of accuracy.
• Ability to handle sensitive information with confidentiality.
• Resourceful and flexible.
  
  

Physical Demands

• Office environment
  
  

Why Work With Us?

• Be part of a fun, passionate team that values creativity and innovation
• Work in a unique environment that blends sport, recreation, and entertainment
• Opportunity to contribute to meaningful projects seen by thousands of visitors each year
• Access to WinSport facilities and Team Member perks

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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