Administrative & Clinic Development Manager

NEXT Niagara Health; Niagara Falls; On-site; CAD 65,000 - 90,000; Full time

Job summary

NEXT Niagara Health in Niagara Falls, Ontario is seeking an organized Administrative & Clinic Development Manager to join our multidisciplinary clinic. This hands-on role blends clinic administration, patient relations, marketing, community engagement, business development, and leadership support.

Working with the Clinic Operations Manager, you will strengthen referrals, grow clinic visibility, manage day-to-day administration, and contribute to strategic initiatives in a collaborative,

Qualifications

• Bachelor's degree in healthcare administration, business, or related field is required.
• Experience in a healthcare clinic or multidisciplinary environment is preferred.
• Strong administrative, organizational, and project-management skills are essential.
• Excellent written, verbal, and interpersonal communication skills are required.
• Demonstrated leadership with a collaborative, team-oriented approach.
• Ability to communicate professionally with patients, staff, healthcare providers, and community partners.
• Strong digital literacy and familiarity with clinic-management systems and digital platforms.
• Ability to manage multiple priorities and work independently when needed.
• Willingness to provide hands-on administrative and reception support.

Responsibilities

• Provide administrative and reception support, including scheduling, billing, and clinic documentation.
• Support patient relations, communications, and issue escalation to leadership.
• Lead marketing, community engagement, and referral development initiatives.
• Develop partnerships with healthcare providers and community organizations.
• Represent the clinic at events and coordinate community outreach activities.
• Assist with leadership meetings and contribute to strategic clinic initiatives.
• Collaborate with operations and clinical staff to ensure smooth communication and patient-centered care.

Skills

Administrative skills

Organizational skills

Problem-solving

Project management

Communication

Leadership

Relationship-building

Digital literacy

Multi-tasking

Education

Bachelor's degree in Healthcare Administration

Tools

Clinic-management systems

Administrative software

Digital platforms

Job description

NEXT Niagara Health is a dynamic multidisciplinary clinic located in a state-of-the-art, 10,000 sq. ft. facility in Niagara Falls, Ontario. Our diverse team includes Physiotherapists, Chiropractors, Registered Massage Therapists, Kinesiologists, Physiotherapy Assistants, and Administrative staff who work collaboratively to deliver exceptional patient care.

We are proud to care for a wide range of patients through innovative treatment programs and advanced therapeutic modalities. Our facility features specialized clinical resources, including therapeutic pools with underwater treadmills, a cutting-edge performance and recovery center, and cognitive training programs.

At NEXT Niagara Health, we foster a supportive and team-oriented environment where collaboration, continuous learning, and clinical excellence are prioritized.

About the Role

NEXT Niagara Health is seeking an organized, and motivated Administrative & Clinic Development Manager to join our team.

This hands-on role combines clinic administration, patient relations, marketing, community engagement, business development, and leadership support. Working closely with the Clinic Operations Manager and leadership team, the successful candidate will support day-to-day clinic administration while helping strengthen community partnerships, referral relationships, clinic visibility, and growth.

This position is ideal for someone who enjoys variety and is comfortable moving between administrative responsibilities, patient support, marketing initiatives, community outreach, and clinic development.

Key Responsibilities

Administration & Patient Relations

• Provide administrative and reception support, including patient communication, scheduling, check-in/check-out, telephone and email inquiries, documentation, billing, and general clinic support.
• Assist with MVA/HCAI files, documentation, submissions, and billing as required.
• Serve as a point of contact for patient questions, concerns, and feedback, ensuring matters are addressed professionally and escalated to the Clinic Operations Manager when appropriate.
• Problem-solve day-to-day patient and clinic concerns when the Clinic Operations Manager is unavailable.
• Support administrative projects, reporting, documentation, and clinic initiatives.
• Maintain required pool records and perform routine pool-water chemical testing. Training will be provided.

Marketing & Clinic Development

• Support marketing and promotional initiatives to increase awareness of NEXT Niagara Health and its services.
• Identify, establish, and maintain relationships with healthcare providers, businesses, community organizations, and referral partners.
• Develop opportunities to strengthen referral relationships and support clinic growth.
• Represent NEXT Niagara Health at healthcare, business, networking, and community events.
• Coordinate clinic participation in community outreach, partnerships, events, and promotional activities.
• Support digital marketing and monitor online reviews, patient feedback, and the clinic's digital reputation.
• Identify new marketing, partnership, referral, and community-development opportunities and present recommendations to clinic leadership.
• Participate in leadership meetings and contribute to clinic initiatives and strategic discussions.
• Collaborate with the Clinic Operations Manager to support clinic priorities and implement approved initiatives.
• Work with administrative staff and clinical providers to support effective communication and a positive, patient-centered clinic environment.
• Provide professional guidance and support to team members where appropriate while respecting the expertise and responsibilities of clinical and administrative colleagues.
• Foster a respectful and collaborative workplace culture focused on communication, accountability, and continuous improvement.

Qualifications

Required

• Bachelor's degree in Healthcare Administration, Business Administration, Marketing, or a related discipline.
• Previous experience working in a healthcare clinic, rehabilitation setting, multidisciplinary healthcare environment, or similar patient-care setting.
• Strong administrative, organizational, problem-solving, and project-management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated leadership capabilities with a collaborative, team-oriented approach.
• Strong relationship-building skills and the ability to communicate professionally with patients, staff, healthcare providers, businesses, and community partners.
• Strong digital literacy and comfort using clinic-management systems, administrative software, and digital platforms.
• Ability to manage multiple priorities, take initiative, exercise sound judgment, and work independently when required.
• Willingness to provide hands‑on administrative and reception support based on clinic needs.

Preferred

• Minimum 2 years of relevant experience in healthcare administration, healthcare marketing, patient relations, business development, community relations, or a related role.
• Experience with MVA files, HCAI processes, billing, and documentation.
• Experience within a multidisciplinary rehabilitation environment, including physiotherapy, chiropractic, massage therapy, or related services.
• Experience with digital marketing, community outreach, referral development, business development, or strategic partnerships.
• Demonstrated experience supporting patient/customer satisfaction and organizational growth.

Contract Term

This is a full-time, 12–18 month contract position, with the potential for continued employment based on organizational needs, performance, and mutual fit.

Who We're Looking For

We are looking for an adaptable, team-oriented professional who is equally comfortable supporting the day-to-day administrative needs of a busy healthcare clinic and contributing to its continued development.

The successful candidate will be approachable, organized, solutions-focused, and comfortable taking initiative. They will understand that this is both a hands‑on and developmental role—whether supporting reception, addressing a patient concern, attending a community event, developing a referral relationship, or contributing to a leadership discussion.