Administrative Assistant [Receptionist]

RPMGlobal; Duncan; On-site; CAD 43,000 - 59,000; Full time

Job summary

DoaneGrant Thornton is seeking an Administrative Assistant (Receptionist) to manage front desk operations, greet guests, route calls, and support billing and client materials. The role emphasizes accuracy, efficiency, and professional communication in a fast-paced environment.

You will use Microsoft D365 and DoaneGrant Thornton systems, assist with tax forms and reports, and help maintain a polished office.

Qualifications

• 2+ years of administrative or upscale customer service experience.
• Strong MS Suite Skills and data entry abilities.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Open/close reception during regular hours.
• Greet guests in a friendly and inviting manner.
• Answer and route calls using the firm’s phone system.
• Assist with prep of tax forms and client materials.

Skills

MS Suite

Administrative experience

Data entry

Written & verbal communication

Organizational skills

Time management

Client service mindset

Computer troubleshooting

Taxprep/CaseWare/Keystone

Tools

Taxprep

CaseWare

Keystone

Job description

Who we are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like DoaneGrant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

As an Administrative Assistant [Receptionist] your responsibilities will include:

• Ensuring Reception is opened/closed during regular business hours
• Greeting and welcoming each guest in a friendly and inviting manner
• Answering the software-based telephone in a professional manner, and transferring the caller to the appropriate business unit or colleague
• Assemble T1 personal tax returns as well as other Canada Revenue forms including T4s and T5s
• Preparation of letters and reports using firm templates in compliance with Firm standards
• Proof-read, review for quality and verify content before finalizing any client deliverables
• E-filing as required
• Receiving and securing cheques, debit/credit card payments
• Managing boardroom bookings and catering requirements including set-up, and clean-up for meetings and office events
• Providing assistance with the preparation of meeting materials (i.e. presentations, handouts, etc.)
• Participate in training and stay current with Doane GT software
• Provide billing support using various DoaneGrant Thornton systems
• Using Microsoft D365 application software to set up new clients as well as track, maintain and report on client relationships
• General administrative duties including, but not limited to: filing, photocopying, scanning and faxing
• Collecting, coding, and processing payables for the business unit
• Managing mail and courier requirements for delivery and pickup
• Light cleaning of shared spaces such as kitchen, lunchroom, boardroom, and counters
• Maintaining proper office appearance and cleanliness
• Maintenance tickets to the landlord
• Ordering office supplies

DoaneGrant Thornton

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At DoaneGrant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be an Administrative Assistant [Receptionist]? Like the colour purple? Great. Here’s a few more boxes we’re also hoping you can tick:

• Strong MS Suite Skills
• 2+ years of administrative or upscale customer service experience
• Excellent data entry skills and high attention to detail with an aptitude for proofreading and suggesting alternatives
• Excellent written and verbal communication skills
• Excellent organizational and time management skills – must be comfortable handling multiple priorities
• Exceptional client service mindset
• Computer savvy – ability to learn and troubleshoot various computer programs
• Knowledge of Taxprep, CaseWare and or Keystone and past experience in financial statement preparation an asset
• Ability to work effectively under pressure
• Takes initiative, takes direction and works well independently
• Keen attention to detail, efficient and accurate

At DoaneGrant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

At Doane Grant Thornton, we believe compensation should reflect more than just market data—it should reflect you. We’re serious about compensation. We benchmark regularly across a wide spectrum of roles, industries, sectors, and levels to ensure our ranges are both competitive and current. But we don’t stop there. We also consider the unique strengths, experiences, and impact each individual brings to the table. Our salary ranges are reviewed annually, and where you land within the range depends on a mix of factors—your background, your skills, and how your contributions align with internal equity. To help start the conversation, the current salary range for this role is $42,800–$58,900 in Duncan. If the role is available in other locations, the range may differ to reflect local market factors.

This role is required to be onsite, in-office 5 days each week.

Are you ready to Discover Your Purple?