Administrative Assistant- Online Department

GetHired, Inc.; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Great benefits for FT employees

Comprehensive training program

Job summary

Paris Jewellers, a Canadian family-owned jeweller with a long-standing commitment to quality, is seeking an Administrative Assistant for our Head Office in Edmonton, AB. The role involves handling online orders, shipping, returns processing, and daily administrative duties to support store locations.

You will report to the Office Manager and support both online and retail operations, requiring strong organization, proficiency in English, and the ability to manage multiple tasks in a fast-paced

Qualifications

• 1+ years of Jewellery experience preferred.
• 3+ years in a customer service role required.
• 2+ years in an administrative and/or personal assistant role required.
• E-commerce shipping experience.
• E-commerce customer care experience.
• Experience with Microsoft Word and Excel is an asset.
• Strong organizational skills.
• Ability to edit and proofread outgoing documents with accuracy.
• Mature and positive attitude.
• Professional appearance and presentation.
• Proficiency in English.
• Ability to adapt to immediate or unforeseen challenges.
• Strong work ethic and accountability.
• Ability to develop relationships.
• Drive to achieve goals and targets.
• Strong interpersonal and communication skills.
• Willingness to work evenings and weekends when needed.

Responsibilities

• Processing online orders.
• Shipping online orders.
• Receiving and opening packages from suppliers or stores.
• Customer care for online orders and retail locations (PODIUM).
• Processing customer returns, refunds, exchanges and repairs.
• Direct contact with couriers to ensure timely deliveries.
• Quality control.
• Web sales reporting.
• Online inventory reporting.
• Online email management.
• Managing Google reviews.
• Applying coupon codes and exclusive links.
• Managing website price changes.
• Adding items to clearance on the website.
• Shipping to celebrities/influencers, etc.
• Ordering from suppliers.
• Tagging items.
• Answering phone calls.
• AOR (Area of Responsibility).
• Overseeing and delegating tasks within the department.

Skills

Jewellery experience

Customer service

Administrative/Personal assistant

E-commerce shipping

E-commerce customer care

Organization

Editing/Proofreading

Professional appearance

English proficiency

Adaptability

Work ethic

Relationship building

Accountability

Goal orientation

Interpersonal communication

Evenings & weekends availability

Tools

Microsoft Word

Excel

Job description

Job description

Since 1987, Paris Jewellers remains a Canadian story, grounded and real. From our beginning, we have been family-owned and operated, and from one generation to the next, have passed down an old-world work ethic, family values and an unwavering commitment to quality. We began as a single store; today we are 26, and remain dedicated to the same goal we had on our first day: to ensure every customer is happy with every purchase.

We are currently looking for a dedicated and organized individual who aligns with our values of sincerity, commitment to quality, responsiveness, friendliness and a can-do attitude to fill the role of an Administrative Assistant with our Head Office team at Edmonton, AB location.

Overview

The Administrative Assistant is responsible for providing administrative and operational support to the store locations by ensuring that business operations are maintained in an effective and efficient manner.

The Administrative Assistant reports to the Office Manager, Assistant Office Manager, Team Lead and upper management. The Administrative Assistant will maintain 40-44 hours per week

Responsibilities:

• Processing online orders
• Shipping online orders
• Receiving and opening packages from suppliers or stores
• Customer care for online orders and retail locations (PODIUM)
• Processing customer returns, refunds, exchange and repairs
• Direct contact with couriers to ensure online orders and packages get delivered in a timely manner
• Quality Control
• Web Sales Reporting
• Online Inventory Reporting \
• Online email
• Google Review
• Coupon Codes, Exclusive Links
• Website Price Changes
• Website Addition to Clearance
• Shipping to Celebrities,influencers etc.
• Ordering from supp
• Tagging
• Answering phone calls
• AOR (Area of Responsibility)
• Overseeing and delegating tasks to coworkers under the same department or team

What we offer:

At Paris Jewellers, we offer our Brand Ambassadors a culture, based on old world work ethics, and a commitment to be better than we were yesterday. We believe in celebrating every customer story and every employee win, recognizing those who go the extra mile, and maintaining a culture of gratitude. In addition we offer;

• Competitive wages
• Great benefits for FT employees
• Comprehensive training program that includes sales, product knowledge and brand training tailored exclusively for Paris Jewellers
• Opportunities for advancement and relocation
• Monthly incentives
• Employee discounts
• You will always be a name and not a number

What we look for:

• 1+ years of Jewellery experience is preferred
• 3+ years of experience in a customer service role is required
• 2+ years in an administrative and/ or personal assistant role is required
• E-commerce shipping experience
• E-commerce customer care experience
• Experience of working on Microsoft Word and Excel is an asset
• Organization skills
• Able to edit and proofread all outgoing documents with accuracy
• Mature and positive attitude
• Professional appearance and presentation
• Proficiency in English
• Able to adapt to immediate or unforeseen challenges
• Strong work ethic
• Natural ability to develop relationships
• Has a high standard of personal accountability
• Has the drive to achieve goals and targets
• Strong interpersonal and communication skills
• Willingness to work evenings and weekends when needed