Administrative Assistant - Jewelry & E-commerce Ops

GetHired, Inc.; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Great benefits for FT employees

Comprehensive training program

Job summary

Paris Jewellers, a Canadian family-owned jeweller with a long-standing commitment to quality, is seeking an Administrative Assistant for our Head Office in Edmonton, AB. The role involves handling online orders, shipping, returns processing, and daily administrative duties to support store locations.

You will report to the Office Manager and support both online and retail operations, requiring strong organization, proficiency in English, and the ability to manage multiple tasks in a fast-paced

Qualifications

• 1+ years of Jewellery experience preferred.
• 3+ years in a customer service role required.
• 2+ years in an administrative and/or personal assistant role required.
• E-commerce shipping experience.
• E-commerce customer care experience.
• Experience with Microsoft Word and Excel is an asset.
• Strong organizational skills.
• Ability to edit and proofread outgoing documents with accuracy.
• Mature and positive attitude.
• Professional appearance and presentation.
• Proficiency in English.
• Ability to adapt to immediate or unforeseen challenges.
• Strong work ethic and accountability.
• Ability to develop relationships.
• Drive to achieve goals and targets.
• Strong interpersonal and communication skills.
• Willingness to work evenings and weekends when needed.

Responsibilities

• Processing online orders.
• Shipping online orders.
• Receiving and opening packages from suppliers or stores.
• Customer care for online orders and retail locations (PODIUM).
• Processing customer returns, refunds, exchanges and repairs.
• Direct contact with couriers to ensure timely deliveries.
• Quality control.
• Web sales reporting.
• Online inventory reporting.
• Online email management.
• Managing Google reviews.
• Applying coupon codes and exclusive links.
• Managing website price changes.
• Adding items to clearance on the website.
• Shipping to celebrities/influencers, etc.
• Ordering from suppliers.
• Tagging items.
• Answering phone calls.
• AOR (Area of Responsibility).
• Overseeing and delegating tasks within the department.

Skills

Jewellery experience

Customer service

Administrative/Personal assistant

E-commerce shipping

E-commerce customer care

Organization

Editing/Proofreading

Professional appearance

English proficiency

Adaptability

Work ethic

Relationship building

Accountability

Goal orientation

Interpersonal communication

Evenings & weekends availability

Tools

Microsoft Word

Excel

Job description

Paris Jewellers, a Canadian family-owned jeweller with a long-standing commitment to quality, is seeking an Administrative Assistant for our Head Office in Edmonton, AB. The role involves handling online orders, shipping, returns processing, and daily administrative duties to support store locations.

You will report to the Office Manager and support both online and retail operations, requiring strong organization, proficiency in English, and the ability to manage multiple tasks in a fast-paced