Administrative Assistant IV, Policing Support Services

Grande Prairie Police Service; Grande Prairie; On-site; CAD 51,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Grande Prairie Police Service seeks an Administrative Assistant IV to support our 24/7 Operational Support team, providing frontline operational help to officers and ensuring timely, accurate processing of information for public safety. This role demands organization, resilience, and a calm, professional approach in a fast-paced policing environment.

The position involves handling multiple priorities, coordinating with internal and external partners, and maintaining high standards of accuracy

Qualifications

• Business Administration Diploma or Office Administration Certificate from a recognized educational institution.
• An equivalent combination of education and experience working in a busy office environment may be considered.
• Ability to obtain and maintain an Enhanced Security clearance
• Strong computer skills and experience working with multiple databases and software applications.
• Flexibility with hours of work is necessary as this position is staffed 24 hours per day, 7 days a week, including all statutory holidays.

Responsibilities

• Responding to requests for assistance from police officers via phone, radio, email and/or internal messaging.
• Conducting database searches and entering information in policing and justice systems, including CPIC, RMS and JOIN.
• Call out support units as required.
• Monitor and respond to messages from other police agencies and law enforcement partners.
• Performing other administrative and operational support duties as assigned.

Skills

Database skills

Multi-database experience

Communication skills

Attention to detail

Enhanced security clearance

Education

Business Administration Diploma or Office Administration Certificate

Tools

CPIC

JOIN

PRMS

Job description

The Grande Prairie Police Service is seeking a highly organized, detail-oriented, and resilient Administrative Assistant IV to join our Operational Support team. This is not a typical administrative position. As a critical member of our 24/7 operations, you will provide frontline operational support to police officers, helping ensure officer safety, public safety, and the efficient delivery of policing services throughout our community. You will be responsible for managing multiple priorities simultaneously, processing time-sensitive information, and supporting active police operations in a fast-paced environment where accuracy and professionalism are essential.

Position Responsibilities

• Responding to requests for assistance from police officers via phone, radio, email and/or internal messaging.
• Conducting database searches and entering information in policing and justice systems, including the Canadian Police Information Centre (CPIC), Police Records Management System and the Justice Online Information Network (JOIN).
• Call out support units as required.
• Monitor and respond to messages from other police agencies and law enforcement partners.
• Performing other administrative and operational support duties as assigned.

Required Qualifications

• Business Administration Diploma or Office Administration Certificate from a recognized educational institution
• An equivalent combination of education and experience working in a busy office environment may be considered.
• Ability to obtain and maintain an Enhanced Security clearance
• Strong computer skills and experience working with multiple databases and software applications.
• Flexibility with hours of work is necessary as this position is staffed 24 hours per day, 7 days a week, including all statutory holidays.

Preferred Qualifications

• Previous experience working within a law enforcement, emergency services, or public safety environment.
• Current RCMP/Police Enhanced Security Clearance.
• Experience using;
• Police Records Management Systems
• Canadian Police Information Centre - CPIC
• Justice Online Network - JOIN
• Experience working in a high call volume, deadline driven environment

Competencies

• Teamwork
• Communication
• Interpersonal Skills
• Verification and Accuracy
• Reliability
• Decision Making
• Problem Solving
• Initiative
• Adaptability
• Stress Tolerance
• Critical Thinking
• Confidentiality and Professional Judgement

Hours

This position is staffed 24 hours per day, 7 days per week.

The Standard Rotation Consists Of

Two (2) day shifts followed by two (2) night shifts, working 12-hour shifts, with scheduling determined by operational requirements and the immediate supervisor.

Compensation

Salary range $37.02 - $47.86 per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

• Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.
• This posting will be open until a suitable candidate(s) is/are found.
• This posting may be used to fill more than one position.