Administrative Assistant II, Community Mental Health

IWK Health; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent healthcare organization in Dartmouth, Nova Scotia, is looking for an Administrative Assistant to provide high-quality administrative and organizational support to the Community Mental Health team. The ideal candidate should have a high school diploma, experience in an administrative role, and proficiency in Microsoft Office. Strong communication and interpersonal skills are essential for this position, which offers a temporary full-time contract with a pay range of $23.6572 - $26.7684 per hour.

Qualifications

• Minimum six months experience in a related administrative role required.
• Advanced working knowledge of MS Office programs required.
• Proven team player with excellent communication skills.

Responsibilities

• Provide high quality administrative support to staff.
• Respond to patient inquiries and maintain databases.
• Coordinate appointments and schedules for clinicians.

Skills

Communication skills

Attention to detail

Multi-tasking

Team player

Education

High School Diploma or G.E.D.

Office Administration Program

Tools

MS Office

Greenspace

MEDITECH

SAP

Job description

Overview

Company: IWK Health
Req ID: 210242
Department/Program: Dartmouth Community Mental Health, Mental Health And Addictions
Location: Dartmouth
Type of Employment: Temporary Hourly FT long-assignment (100% FTE) for 1 year, 1 position(s)
Start Date: ASAP
Union Status: NSGEU Off & Cler, Admin Professionals Bargaining Unit
Compensation: $23.6572 - $26.7684 per hour
Closing Date: September 28, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia. We provide tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We value mentorship and opportunities for growth, and are committed to an anti-racist, equitable workplace that supports belonging for patients, families and employees.

The Opportunity

Duties

• Reporting to the Manager, Community Mental Health, Mental Health & Addictions, the Administrative Assistant provides high quality administrative and organizational support to staff and other Team/Department members as assigned.
• Acts as general administrative support to CMHA School Mental Health team.
• Responds to patient inquiries, completes follow up and reminder calls, and processes Choice/Partnership correspondence.
• Attends meetings, takes and distributes minutes as required; maintains team/department communication and anticipates/troubleshoots problems.
• Answers phone calls, relays messages and follows up as appropriate.
• Prepares files for patient visits, maintains clinic filing; types correspondence, photocopies and distributes.
• Maintains databases and reference materials for the Team/Department; establishes and maintains office filing systems for efficient storage and retrieval.
• Coordinates appointments and schedules for clinicians; books/coordinates clinics and meetings (rooms & equipment); updates Greenspace for clinician caseloads.
• Provides reception and patient registration duties for patient visits.

Hours of Work

Monday – Friday (8:30 am to 4:30 pm), some evening hours if required.

Your Qualifications

• Minimum of a High School Diploma or G.E.D. required.
• Graduate from a recognized Office Administration Program is an asset.
• Minimum six (6) months experience in a related administrative role required.
• A combination of equivalent education and experience may be considered.
• Advanced working knowledge of MS Office programs required.
• Ability to use Greenspace; Keyboarding skills minimum of 40 wpm required, 60 wpm preferred.
• Knowledge of Medical Terminology an asset.
• Proven team player with excellent communication and interpersonal skills; demonstrated ability to respectfully work with a variety of inter-professional team members.
• High degree of initiative, diligence, attention to detail, and self-discipline/focus.
• Commitment to continual learning and willingness to share knowledge and support co-workers.
• Demonstrated commitment to Family Centred Care; excellent multi-tasking, organizational and prioritization skills.
• Experience in MEDITECH, SAP, and/or data entry an asset; competencies in other languages an asset.

Thank you for your interest in IWK Health. If you are an employee, please apply through the internal careers page to ensure you are flagged as an internal applicant.

This is an Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.