Administrative Assistant II, Arthritis Program Low Back

University Health Network; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading healthcare organization is seeking a part-time Administrative Assistant II for the Arthritis Program. This role involves providing administrative support, managing user queries, and coordinating training sessions. Ideal candidates will have strong communication skills and relevant experience in a healthcare setting. The position offers a flexible work environment and various benefits, including pension plan membership and corporate discounts.

Benefits

Competitive packages

Membership in the Healthcare of Ontario Pension Plan (HOOPP)

Access to transit and shuttle services

Flexible work environment

Opportunities for development and promotion

Various corporate discounts and on-site amenities

Qualifications

• At least 1 year of relevant experience.
• Understanding of healthcare environment and data management systems.

Responsibilities

• Provide administrative support to the Arthritis Program.
• Manage user queries and customer support for over 5,000 PCPs.
• Coordinate training sessions for new users.

Skills

Analytical Skills

Problem-Solving

Organizational Skills

Communication

Interpersonal Skills

Tools

Computer Software

Digital Technology

Job description

Administrative Assistant II, Arthritis Program Low Back

• Part-time
• Department: Arthritis Program

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Position Details

• Union: Non-Union
• Number of vacancies: 1
• Site: Toronto Western Hospital
• Department: Schroder Arthritis Institute, Low Back Program
• Reports to: Clinical Manager
• Work Model: On-Site
• Hours: 22.5 hours per week
• Shifts: Various weekdays, 8:00 am - 4:00 pm
• Status: Temporary Part Time (1 year)
• Closing Date: May 21, 2025

Position Summary

The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of Hand, Orthopedics, Osteoporosis and Rheumatology with a goal of making a global impact in discovery, learning and patient care. The Orthopedic Program within the Schroeder Arthritis Institute is advancing integrated Arthritis care to improve patient and care partner experiences and outcomes throughout their journey.

The primary focus of this role is to provide administrative support to the Arthritis Program, Low Back Rapid Assessment Clinic, and digital support for clinical and non-clinical users of the CMS. This involves working collaboratively to support patient care, develop educational materials, webinars, training sessions, and serving as a main contact for provincial CMS users, regional hubs, and stakeholders.

Key Duties

• Support user queries and customer support for over 5,000 PCPs, 150 spine rehab providers, and support staff
• Manage and investigate emails in the program inbox
• Address CMS access and performance issues
• Provide insights into support requests and participate in vendor meetings
• Register new users in the CMS system, ensuring privacy and security compliance
• Coordinate training sessions for new users
• Offer one-on-one support via video or phone
• Maintain updated user demographics and FAQs
• Handle inquiries, onboarding, and referral privileges for PCPs
• Coordinate webinars with stakeholders at administrative and clinical levels
• Support creation of educational resources for clinical care and virtual care
• Manage shared documentation and contact lists
• Handle phone inquiries and collect wait-time data
• Generate reports for quality management and quarterly reviews
• Coordinate team meetings and support the Clinical and Administrative Program Lead

Minimum Qualifications

• At least 1 year of relevant experience
• Proficiency with computer software and digital technology
• Strong analytical, problem-solving, and organizational skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a multidisciplinary team
• Understanding of healthcare environment and data management systems

Benefits

• Competitive packages
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to transit and shuttle services
• Flexible work environment
• Opportunities for development and promotion
• Various corporate discounts and on-site amenities

Current employees must have completed probation and have satisfactory attendance to be eligible. All applications should be submitted before the deadline. UHN communicates via email; please check regularly. A Criminal Record Check may be required. UHN is committed to diversity and inclusion and accommodates requests for workplace adjustments. Only shortlisted candidates will be contacted. We thank all applicants for their interest.