Administrative Assistant II, Arthritis Program Low Back

University Health Network; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

Join a leading healthcare institution as an Administrative Assistant II in a dynamic Arthritis Program. This part-time role offers a unique opportunity to support patient care delivery and enhance the experiences of users in a multidisciplinary environment. You will manage user queries, coordinate training sessions, and develop educational materials, all while working with a dedicated team committed to improving patient outcomes. If you thrive in a fast-paced setting and are passionate about healthcare, this position offers the chance to make a meaningful impact in the lives of patients and healthcare providers alike.

Benefits

Transit Access

Flexible Work Environment

Employee Discounts

Qualifications

• At least one year of relevant practical experience required.
• Proficiency with computer software and digital technologies essential.

Responsibilities

• Provide administrative support to the Arthritis Program and Low Back Rapid Assessment Clinic.
• Coordinate user training sessions and manage inquiries effectively.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Organizational Skills

Time Management

Interpersonal Skills

Attention to Detail

Stakeholder Engagement

Education

Relevant Practical Experience

Tools

Data Management Systems

Digital Technologies

Job description

Administrative Assistant II, Arthritis Program Low Back

Part-time

Department: Arthritis Program

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN comprises Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education, and West Park Healthcare Centre. As Canada's top research hospital, UHN leads in biomedical research and complex cases, making it a national and international leader in discovery, education, and patient care. UHN has the largest hospital-based research program in Canada, with major research areas including neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine. UHN is affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World, driven by the talented and dedicated people working here.

Union: Non-Union

Number of vacancies: 1

Site: Toronto Western Hospital

Department: Schroder Arthritis Institute, Low Back Program

Reports to: Clinical Manager

Work Model: On-Site

Hours: 22.5 hours per week

Salary: $24.82 - $31.02 per hour

Shifts: Various Weekdays, Monday - Friday, 8:00 am - 4:00 pm

Status: Temporary Part-Time (1 year)

Closing Date: May 21, 2025

Position Summary

The Schroeder Arthritis Institute is Canada's largest multidisciplinary arthritis hub, integrating medical, surgical, and basic science aspects of Hand, Orthopedics, Osteoporosis, and Rheumatology to make a global impact in discovery, learning, and patient care. The Orthopedic Program aims to advance integrated Arthritis care to improve patient and care partner experiences and outcomes throughout their journey.

This role primarily provides administrative support to the Arthritis Program, Low Back Rapid Assessment Clinic, and digital support for clinical and non-clinical users of the CMS. Responsibilities include supporting patient care delivery, developing educational materials, webinars, training, and serving as a key contact for provincial CMS users, regional hubs, and stakeholders.

Duties

• Support user queries and customer support for over 5,000 PCPs, 150 spine rehab providers, and support staff
• Manage, triage, and investigate emails received in the program inbox
• Address CMS access and performance issues
• Provide insights into user support requests and participate in vendor meetings
• Register new users into the CMS system, ensuring privacy and security compliance
• Coordinate and deliver user training sessions (group and individual)
• Offer one-on-one support via video or phone
• Maintain updated user demographics in CMS
• Manage FAQs and operational materials for CMS
• Handle PCP inquiries, online training, onboarding, and referral privileges
• Coordinate provincial webinars with stakeholders at administrative and clinical levels
• Support creation of educational resources, including videos and toolkits for clinical care
• Manage shared drives and documentation for the Operations Team
• Maintain contact lists for administrators, providers, and users
• Handle phone inquiries and collect wait-time data for specialist interventions
• Generate reports for quality management and quarterly reviews
• Coordinate team meetings and participate collaboratively
• Support the LBRAC Clinical and Administrative Program Lead

Minimum Qualifications

• At least one year of relevant practical experience
• Proficiency with computer software and digital technologies
• Strong analytical and problem-solving skills
• Ability to work with internal and external stakeholders
• Experience with data management systems
• Attention to detail
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and time management skills
• Self-motivated, results-driven team player capable of working independently
• Ability to handle high-priority, unscheduled tasks and problems
• Understanding of healthcare environment and UHN operations

UHN offers competitive benefits, development opportunities, and perks, including transit access, flexible work environment, and discounts. Current employees must complete probation and maintain satisfactory attendance. All applications should be submitted before the closing date. A Criminal Record Check may be required. UHN is committed to diversity and inclusion. Only shortlisted candidates will be contacted.