Administrative Assistant II, Arthritis Program Low Back

University Health Network; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated Administrative Assistant to support its Arthritis Program. This part-time role focuses on providing vital administrative assistance, managing user queries, and coordinating training for a diverse range of healthcare professionals. The position offers a unique opportunity to contribute to patient care and educational initiatives within a multidisciplinary team. With a commitment to innovation and excellence, this role is perfect for individuals eager to make a meaningful impact in a dynamic environment. Join a leading organization that values diversity and offers a comprehensive benefits package.

Benefits

Comprehensive Benefits Package

Pension Plan

Transit Access

Flexible Work Environment

Development Opportunities

Various Discounts

Qualifications

• Minimum one year of relevant experience required.
• Proficiency in computer software and digital technologies essential.

Responsibilities

• Provide administrative support to the Arthritis Program.
• Manage user queries and support for over 5,000 PCPs.
• Coordinate training sessions for new users.

Skills

Analytical Skills

Problem-Solving

Organizational Skills

Interpersonal Communication

Verbal Communication

Written Communication

Computer Proficiency

Education

Relevant Practical Experience

Job description

Administrative Assistant II, Arthritis Program Low Back

Part-time

Department: Arthritis Program

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Number of vacancies: 1
Site: Toronto Western Hospital
Department:Schroder Arthritis Institute, Low Back Program
Reports to: Clinical Manager
Work Model: On-Site
Hours: 22.5 hours per week
Salary: $24.82 - $31.02 per hour
Shifts: Various Weekdays, Monday-Friday, 8:00 am - 4:00 pm
Status: Temporary Part-Time (1 year)
Closing Date: May 21, 2025

Position Summary

The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of Hand, Orthopedics, Osteoporosis and Rheumatology with a goal of making a global impact in discovery, learning and patient care. The Orthopedic Program within the Schroeder Arthritis Institute is advancing integrated arthritis care to improve patient and care partner experiences and outcomes throughout their care journey.

The primary focus of this role is to provide administrative support to the Arthritis Program, Low Back Rapid Assessment Clinic, and digital support to clinical and non-clinical users of the CMS. This involves working collaboratively with the team to support patient care delivery, educational material development, webinars, training, and acting as a primary contact for provincial CMS users, regional hubs, and stakeholders.

Duties

• Support user queries and customer support for over 5,000 PCPs, 150 spine rehab providers, and support staff.
• Manage, triage, and resolve emails received in the program inbox.
• Address CMS access and performance issues.
• Provide insights into support requests and participate in vendor meetings.
• Register new users into CMS, ensuring privacy and security compliance.
• Coordinate and deliver training sessions for new users.
• Offer one-on-one support via video or phone.
• Maintain updated user demographics in CMS.
• Manage FAQs and operational materials.
• Handle inquiries related to PCP, online training, onboarding, and referral privileges.
• Coordinate provincial webinars with stakeholders at various levels.
• Support the creation of educational resources, including videos and toolkits.
• Manage shared documentation drives and contact lists.
• Handle phone inquiries and collect wait-time data for specialist interventions.
• Generate reports for quality management and quarterly reviews.
• Coordinate team meetings and participate in team activities.
• Support the Clinical and Administrative Program Lead.

Minimum Qualifications

• At least one year of relevant practical experience.
• Proficiency with computer software and digital technologies.
• Strong analytical, problem-solving, and organizational skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work independently and in multidisciplinary teams.
• Understanding of healthcare environment and data management systems.

In addition, UHN offers a comprehensive benefits package, including competitive salary, pension plan, transit access, flexible work environment, development opportunities, and various discounts.

Current employees must have completed probation and maintained satisfactory attendance to be eligible.

All applications should be submitted before the closing date. Regular email communication will be used for updates. A Criminal Record Check may be required.

UHN is committed to diversity and inclusion. Accommodation requests can be made at any recruitment stage.

We thank all applicants for their interest. Only those selected for further consideration will be contacted.