Administrative Assistant - Customer Service

NextGenEnergyJobs; Canada; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision

Life insurance

401(k) and profit-sharing

Vacation leave (64 hours)

12 paid holidays

Job summary

NextGenEnergyJobs is seeking an experienced Administrative Specialist to support Customer Service operations. You will oversee office tasks, coordinate meetings, onboarding, and cross‑functional workflows to keep teams organized.

In addition to strong communication and multi‑tasking skills, you will work with SAP and Salesforce, and help implement policy updates and special projects within Esri's total rewards framework.

Qualifications

• 2+ years of administrative experience with process improvement and workflow support.
• Ability to manage multiple priorities and analyze information.
• Strong initiative and attention to detail; able to work independently and with others.
• Excellent written and verbal communication for reports and correspondence.
• Proficiency with MS Office and learning online systems.

Responsibilities

• Oversee administrative and office operations; coordinate meetings and events.
• Facilitate onboarding and offboarding; coordinate interview scheduling and logistics with HR.
• Coordinate cross-functional workflows and ensure timely handling of team requests.
• Resolve administrative issues by improving processes and policies.
• Support policy communications and disseminate updates to employees.
• Contribute to special projects as business needs evolve.

Skills

Multitasking

Communication

Independent worker

Analytical thinking

Policy communication

Education

High school diploma

Bachelor's degree preferred

Tools

SAP

Salesforce

Microsoft Office

Job description

Our administrative team plays an essential role in helping Customer Service operate efficiently.

Key Responsibilities

• Oversee administrative and office operations. Manage daily administrative requests such as meetings, department events, purchase requests, and provide meeting coordination and IT support to help Customer Service teams stay organized and on schedule.
• Coordinate employee support activities. Facilitate onboarding and offboarding for new and existing employees, coordinate employee-related administrative processes, and partner with HR to manage onsite interview scheduling and logistics.
• Facilitate cross-functional coordination. Partner with various divisions to ensure team requests and workflow processes are handled efficiently and accurately.
• Resolve administrative issues. Address administrative challenges by leveraging workflows and identifying creative solutions aligned with company and department policies and procedures.
• Support policy communications. Post new and updated departmental policies and partner with leadership to communicate changes clearly and consistently to employees.
• Support special projects. Contribute to additional initiatives and projects as business needs evolve.

Requirements

• 2+ years of administrative experience, including process improvement and workflow support
• Ability to manage multiple priorities, analyze information, and apply policies accurately
• Strong initiative, attention to detail, and ability to work independently and collaboratively
• Excellent written and verbal communication skills, with the ability to convey information clearly and professionally in reports, correspondence, and other business communications
• Proficiency with Microsoft Office applications and the ability to learn and effectively use a variety of online systems and tools
• High school diploma
• Knowledge of SAP and Salesforce
• Bachelor's degree in business or related field preferred
• #LI-SM1
• #LI-Onsite
• Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one c omponent of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
• A reasonable estimate of the base salary range is