Administrative Assistant – Community Services & Outreach

Achēv; Mississauga; On-site; CAD 42,000 - 52,000; Full time

Job summary

Achev is hiring an Administrative Assistant for the Peel Employment Ontario program in Mississauga. You will provide centralized administrative duties, pre-screen clients, schedule appointments, prepare reports, and support data entry across CRM systems.

You will work with the Employment Services Coordinator in Malton and contribute to a productive, diverse workplace while maintaining confidentiality and accuracy in processing information.

Qualifications

• Minimum 2 years of Administrative work experience.
• Hindi and Punjabi as second languages are a strong asset.
• Minimum 2+ years of experience in a fast-paced professional environment handling multiple priorities.
• Excellent technology skills (MS Office Suite, Google Suite, DocuSign, Adobe Acrobat, SurveyMonkey) and aptitude to learn new technologies autonomously.
• Excellent communication skills, both verbal and written.
• Ability to follow guidelines and procedures for standardized outputs.
• Proven ability to act professionally and maintain confidentiality, ensuring sensitivity to stakeholders.
• Proven organizational skills with ability to handle multiple tasks, meet deadlines, and report status.

Responsibilities

• Enthusiastically welcome and direct clients to appropriate services.
• Handle inquiries via walk-in, phone, website and online channels; assess needs and next steps.
• Pre-screen clients for Achev services and eligibility for Employment Ontario Employment Services.
• Schedule intake appointments and collect required information and consent.
• Assist clients with computer usage and internet-based services.
• Provide general information and referrals to community services.
• Use CRM systems (OneClient, EOIS-CaMS, CaseFLO) to upload data.
• Assist with registration and follow-up communications.
• Track inquiries and identify opportunities to improve services.

Skills

Administrative experience

MS Office

Communication

Organization

Tech savviness

Tools

MS Office Suite

Google Suite

DocuSign

Adobe Acrobat

SurveyMonkey

Job description

Achev is hiring an Administrative Assistant for the Peel Employment Ontario program in Mississauga. You will provide centralized administrative duties, pre-screen clients, schedule appointments, prepare reports, and support data entry across CRM systems.

You will work with the Employment Services Coordinator in Malton and contribute to a productive, diverse workplace while maintaining confidentiality and accuracy in processing information.