Administrative Assistant

Battlefield Equipment Rentals; Hamilton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Disability insurance after 3 months

Company pension

Extended health, dental, and vision

Job summary

Battlefield Equipment Rentals is seeking an Administrative Assistant to energize branch operations and deliver outstanding customer service. You will coordinate daily tasks, maintain accurate records, and support a collaborative team on projects and reports.

The role emphasizes organization, multi-tasking, and discretion in handling confidential information while ensuring smooth workflows and timely communication with customers and colleagues across the branch network.

Qualifications

• Previous administrative or office support experience is required.
• Excellent written and verbal communication with customers and vendors.
• Strong organizational skills and attention to detail in documentation.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Support daily branch operations with administrative assistance.
• Respond to inquiries by phone, email, and in person promptly.
• Coordinate deliveries, sourcing equipment and supplies as needed.
• Prepare, process, and maintain accurate documentation in company systems.
• Organize electronic and physical filing systems and reports.

Skills

Administrative Experience

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Microsoft Office

ERP Software

Team Player

Independent Worker

Problem-Solving

Confidential Information

Education

High School Diploma

Tools

ERP Software

Microsoft Excel

Outlook

Job description

At Battlefield Equipment Rentals, we don’t just rent out top-tier construction equipment; we empower our team to grow, thrive, and make a real impact in local communities every day. As part of the Toromont Industries Ltd. family, we’re proud to be Canada’s leading construction equipment rental company and you can find our equipment powering projects on jobsites across Canada! If you want a career with purpose, a team that has your back, and a company that invests in your success.

The Administrative Assistant plays a key role in supporting branch operations by delivering exceptional customer service, coordinating administrative activities, and maintaining accurate records and documentation. This position is ideal for highly organized professionals who enjoy interacting with customers, managing multiple priorities, and contributing to the success of a collaborative team.

What You’ll Be Doing

• Provide exceptional customer service while maintaining a professional and positive attitude with both internal and external customers.
• Support daily branch operations through effective administrative and organizational assistance.
• Respond to customer inquiries by phone, email, and in person in a timely and professional manner.
• Facilitate customer walk-ins and incoming calls, including sourcing equipment and supplies and coordinating deliveries.
• Prepare, process, and maintain accurate documentation within company systems.
• Organize and maintain electronic and manual filing systems.
• Assist with preparing reports, correspondence, and other business documents.
• Prepare invoices and ensure administrative records are completed accurately.
• Prepare and submit expense reports.
• Handle confidential information with discretion and professionalism.
• Support branch personnel with administrative tasks and special projects as required.
• Assist in maintaining a clean, organized, and welcoming branch environment.
• Work collaboratively with branch staff to support operational goals and customer satisfaction.
• Perform other duties as assigned.

Curious about this role or other opportunities at Battlefield Equipment Rentals? Explore our Inside the Crew Videos to see what it’s really like to be part of the Battlefield team.

What We Have to Offer

• Immediate benefits; disability insurance after 3 months
• Company pension
• Extended health, dental, and vision care
• Life and disability insurance
• Safety shoe reimbursement and custom insoles
• Travel Insurance
• Employee stock purchase plan
• Employee assistance program & counselling support

Why You’ll Love Working Here

People-first culture

We believe in supporting each other, celebrating wins, and growing together.

Safety-first culture

Safety is a core value at our organization, and we ensure that our employees receive the training they need to do each job safely.

Career growth

We promote from within and support your development every step of the way with training, mentorship, and opportunities to advance.

Team spirit

You’ll join a tight-knit crew that works hard, has fun, and always has your back.

Stability & strength

As a trusted and proud Canadian company, we offer long‑term security and opportunity.

Purpose-driven work

You’ll help build the communities around you!

What We're Looking For

• Administrative Experience: Previous experience in an administrative, office support, customer service, or coordinator role.
• Customer Service Focus: Strong commitment to delivering exceptional customer service and building positive relationships.
• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with customers, vendors, and colleagues.
• Organizational Skills: Strong organizational and time management abilities with the capability to manage multiple priorities and deadlines.
• Attention to Detail: High level of accuracy and attention to detail when handling documentation, invoices, reports, and records.
• Technical Skills: Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. Experience with ERP or business management software is considered an asset.
• Team Player: Ability to work collaboratively within a team environment while supporting branch objectives.
• Independent Worker: Capable of working with minimal supervision while maintaining productivity and quality.
• Problem-Solving Skills: Resourceful and proactive in identifying solutions and resolving customer or administrative issues.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Comfortable working in a fast‑paced environment with changing priorities and demands.
• Friendly, professional, and committed to creating a welcoming experience for customers and colleagues alike.

Our Commitment to Inclusion

Battlefield Equipment Rentals is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Battlefield Equipment Rentals provides accessibility accommodations during the recruitment process. Should you require any accommodations, please let us know, and we will work with you to meet your needs.

Artificial Intelligence (AI)

Use of Artificial Intelligence - By Talent Acquisition Team & Hiring Managers

At Battlefield, people are at the centre of our recruitment process. We disclose that our hiring processes use artificial intelligence (AI) tools for limited administrative purposes, such as drafting outreach messages, summarizing interview notes, or transcribing reference checks. AI is never used to make hiring decisions . All resumes and candidate information are personally reviewed by our Talent Acquisition Team, and final decisions are made by people who apply judgment, care, and expertise. Our commitment is to use technology responsibly while ensuring fairness, transparency, and respect at every stage.

Use of Artificial Intelligence - By Candidates

We recognize that candidates may use AI tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you - your skills, your story, and your potential - so we can make the best possible match between you and the organization we serve.