Administrative Assistant

The Peak Group of Companies; Calgary; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

Une entreprise de restauration de premier plan recherche un Assistant Administratif pour supporter des projets de restauration dans un environnement hybride à Calgary. Le candidat doit être organisé, travailler en équipe et avoir de l'expérience en service à la clientèle. Ce rôle clé assure la communication avec les assurés et la coordination des tâches administratives pour garantir un flux de travail efficace.

Qualifications

• 1-2 ans d'expérience en service client par téléphone.
• Capacité à gérer plusieurs tâches efficacement.
• Compétences en gestion des données exigées.

Responsibilities

• Agir en tant que point de contact principal pour les assurés et les experts en sinistres.
• Coordonner les visites et les horaires de travail.
• Suivre les finances des claims pour plusieurs projets.

Skills

Organisation

Communication

Gestion du temps

Attention aux détails

Education

Diplôme post-secondaire ou expérience équivalente

Tools

XactAnalysis

Systèmes CRM

Microsoft Excel

Job description

At Peak RSG Services, we're an independent restoration company serving major Canadian markets. We excel in providing unsurpassed emergency response, restoration, and reconstruction services tailored for the insurance industry. Backed by industry-leading claims management technology, a team of dedicated project managers and coordinators, we take pride in fostering a culture of support and empowerment for our talented individuals. With a relentless focus on timely project completion, bolstered by our top-notch installers and unwavering dedication to customer-first service, we ensure unparalleled satisfaction every step of the way.

We live by our mission: Our mission is to serve and delight you from the moment we receive your claim to the finishing touches of your home.

Peak RSG Services is part of The Peak Group of Companies – proud recipient of the HRD Best Place to Work Award in 2023 and 2024. Our greatest strength is our people, a team of remarkably talented, supportive and passionate people. We are a place where innovation is encouraged, talent and teamwork are celebrated, and results and success are rewarded.

Position Overview

We’re experiencing exciting growth and are looking for a motivated Administrative Assistant to join our dynamic team! This hybrid position requires working in our Calgary AB, office Monday through Thursday, with the option to work remotely on Fridays.

In this fast-paced role, you’ll play a crucial part in keeping our operations running smoothly by providing administrative support for insurance restoration projects, acting as the main point of contact for stakeholders and manage project details, to ensure efficient workflow from start to finish.

The ideal candidate is highly organized, thrives in a team environment, and has a sharp eye for detail—especially when working with large amounts of volume. If you're excited by the opportunity to contribute to a growing company and make a real impact, we’d love to hear from you!

Key Responsibilities:

• Be the main contact for policyholders and insurance adjusters, providing updates and support throughout the project via phone and software.
• Respond to all inquiries, coordinate site visits and work schedules.
• Dispatch work orders, process payments, and track claim financials accurately for multiple projects.
• Perform other assigned administrative tasks as required.

Qualifications:

• Minimum post-secondary degree or equivalent (or equivalent work experience).
• 1-2 years of experience working in providing customer services over the phone.
• Previous experience with XactAnalysis and CRM systems is preferred.
• Strong proficiency in data management and Microsoft Excel. Comfortable using computer software and database systems.
• Excellent organizational and time-management abilities to handle multiple tasks efficiently.
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Compensation: $45,000 - $55,000 per year

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Customer Service, and Administrative

• Industries

  Building Construction, Retail Building Materials and Garden Equipment, and Manufacturing

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