Administrative Assistant

Charger Logistics Inc.; Brampton; Hybrid; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Job summary

Charger Logistics Inc. is a world-class asset-based carrier seeking a motivated individual to join our Warehouse team in a fast-paced environment. You will respond to customer inquiries, coordinate with Customer Service, review orders, and plan releases with the Warehouse team.

The role focuses on order scheduling, pickups, and ensuring accurate shipping documentation while maintaining timely communication with customers and internal teams.

Qualifications

• Experience in warehouse clerk or warehouse administrative roles.
• Experience working with major retailers in a supply chain environment is a plus.
• Invoicing and manpower planning experience are assets.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage conflicting demands.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries and coordinate with Customer Service on rush orders, inventory discrepancies, and rework/builds.
• Review customer orders for accuracy and completeness.
• Coordinate with warehouse on order requirements and release orders per schedules.
• Plan and release orders to the Warehouse Team according to customer needs.
• Arrange pickups for customers; book appointments online and track pickups.
• Update customer portals with shipping and cancel date details.
• Plan inbound delivery appointments; assign drivers to doors for pickups and deliveries.
• Manage on-site customer pickups; provide BOLs and coordinate loading with Warehouse team.
• Maintain communication on issues, delays, and options; problem solve as required.
• Sort, distribute, and file shipping/receiving documents.
• Confirm inventory with Inventory team and relay issues to Customer Service to ensure timelines.

Skills

Warehouse experience

Customer service

Verbal communication

Written communication

Time management

Job description

Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.

We are currently looking to add a motivated individual that is able to work in a fast-paced environment to join our Warehouse team.

Job Responsibilities:

• Respond to inquiries from customers and Customer Service regarding rush orders, inventory discrepancies, scheduling rework / builds.
• Review customer orders received. Check for accuracy and completeness.
• Interpret, manage and coordinate with the warehouse on any specific order requirements.
• Plan then release orders to the Warehouse Team according to customer schedules and / or needs.
• Arrange pickups for customers. Book appointments online via customer portals and email. Track all pickups to ensure they have occurred.
• Update customers’ website portals for shipping and cancel date details.
• Plan and book inbound delivery appointments. Assign drivers to doors for pick up and deliveries.
• Manage customer on-site pickups, provide BOL’s and coordinate loading of orders with the Warehouse team.
• Keep all parties informed, communicating issues, delays and options. Problem solve as required.
• Sort, distribute and file shipping and receiving documents.
• Confirm inventory with Inventory team, relay any issues with Customer Service, ensure timelines are being met and coordinate shipments to and from the warehouse and off-site facility. Resolve any issues and resolve if required

• Related warehouse clerk or warehouse administrative experience is required.
• Experience working with major retailers in a supply chain / logistics environment is an asset.
• Invoicing and manpower resource planning experience are assets.
• Ability to effectively communicate both verbally and in writing.
• Ability to prioritize and manage conflicting demands.
• Ability to work individually as well as part of a team.
• Demonstrated time management skills.

• Competitive Salary
• Growth Opportunities