Administrative Assistant

Travel Industry Personnel; Abbotsford; Remote; CAD 35,000 - 55,000; Full time

Job summary

A leading company in the travel industry is seeking an Administrative Assistant to support day-to-day operations. This role involves managing communications, supporting administrative processes, and fostering collaboration across departments. The ideal candidate will be bilingual in French and English, detail-oriented, and possess strong organizational skills. This position offers the flexibility of remote work, from Monday to Friday, with a competitive salary and benefits package.

Qualifications

• Relevant experience in administrative or operational support within a travel agency.
• Excellent written and spoken French and English.
• Strong attention to detail and high level of autonomy.

Responsibilities

• Answer incoming phone calls and direct them appropriately.
• Maintain the organization of digital files and client records.
• Collaborate with various departments to ensure smooth operation.

Skills

Organizational skills

Bilingualism (French and English)

Attention to detail

Customer service

Tools

CRM systems

Microsoft Teams

Microsoft Outlook

SharePoint

Job description

As an Administrative Assistant, you will play a key role in the smooth day-to-day operations of the

agency. You will be a go-to resource for team members, whether travel advisors or admin staff,

Versatile, detail-oriented, and proactive, you’ll be responsible for operational support and cross functional administrative management, helping foster a structured, professional, and well-organized environment for the entire team.

Key Responsibilities

• Answer incoming phone calls and direct them to the appropriate contacts
• Manage the general inbox and prioritize messages
• Support the team in administrative processing of travel files
• Perform data entry in systems (CRM, internal platforms, Sabre, etc.)
• Prepare reports, letters, or supporting documents
• Maintain the organization of digital files and client records
• Collaborate with various departments (sales, finance, etc.) to ensure smooth coordination

What We’re Looking For

• Relevant experience in an administrative or operational support role within a travel agency
• Excellent command of French and English, both spoken and written
• Strong organizational skills, autonomy, and attention to detail
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Comfortable with technology and collaborative platforms (Teams, Outlook, SharePoint, etc.)
• Positive attitude, discretion, and professionalism
• Committed to delivering impeccable customer service
• Remote, Monday to Friday 9am to 5pm. Salary plus benefits.

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