Administration Technician

Socket.dev; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation and personal time

Pension plan (RREGOP)

Group insurance

Telemedicine access

Employee Assistance Program

Cyclist facilities

Heart of Montreal location

Job summary

The Montreal Clinical Research Institute (IRCM) is seeking a proactive participant recruitment and study coordination specialist to support the IPCO program under Dr. Emilia Liana Falcone.

You will manage inquiries, prescreen, schedule visits, and collaborate with nurses and researchers in a fast-paced, clinical environment on-site in Montreal. Ideal candidates bring strong French and English communication, excellent organization, and autonomy.

Qualifications

• Relevant college or university education or equivalent experience.
• Excellent French and English communication, spoken and written.
• Excellent organizational skills with rigorous follow-up in a high-volume environment.
• Autonomy, initiative and reliable, diplomatic approach.
• Comfort with computer applications and learning new platforms.

Responsibilities

• Manage the waiting list and inquiries: respond promptly, document communications, conduct follow-ups and track each person through to the next step.
• Communicate with potential participants, present studies using approved materials and answer non‑medical questions.
• Prescreen participants using protocol criteria and refer items requiring clinical review.
• Explain participant information and consent documents and help obtain informed consent where permitted.
• Schedule visits, coordinate availability and provide required instructions.
• Maintain recruitment lists, calendars, dashboards and data in REDCap and other research tools.
• Alert the team to barriers, pending files and situations requiring a decision.
• Comply with protocols, ethics approvals, Good Clinical Practice and confidentiality requirements.

Skills

Bilingual communication

Organizational skills

Autonomy

Computer skills

Education

Relevant education

Tools

REDCap

GCP

Job description

Montreal | On-site
Full time

About the IRCM

The Montreal Clinical Research Institute (IRCM) is a world-class biomedical research center that puts science to work for health. The work of our teams contributes to major advances in research. We provide an environment where scientific rigor and collaboration drive the advancement of knowledge.

What you’ll love

• Contribute to work that has a tangible impact on health and research.
• Thrive in a rigorous, collaborative, and supportive environment.
• Take part in challenging projects and continuous improvement initiatives.

Job Overview

The Montreal Clinical Research Institute (IRCM) is an internationally recognized biomedical research centre. This position reports to Dr. Emilia Liana Falcone and supports her clinical and research program, including the Microbiome and Mucosal Defence Research Unit and the IRCM Post-COVID-19 Research Clinic (IPCO).

The program studies post-infectious conditions, including long COVID, inborn errors of immunity and inflammatory diseases through multicentre clinical and translational research.

We are seeking an organized, proactive individual to recruit participants and support clinical study coordination, from initial inquiry to visit scheduling.

The successful candidate will work with the research coordinator, research nurses and Dr. Falcone, with opportunities to expand responsibilities over time.

Responsibilities

• Manage the waiting list and inquiries: respond promptly, document communications, conduct follow‑ups and track each person through to the next step.
• Communicate with potential participants, present studies using approved materials and answer non‑medical questions.
• Prescreen participants using protocol criteria and refer items requiring clinical review.
• Explain participant information and consent documents and, when permitted, help obtain informed consent.
• Schedule visits, coordinate availability and provide required instructions.
• Maintain recruitment lists and logs, calendars and dashboards, and enter or verify data in REDCap and other research tools.
• Alert the team to barriers, pending files and situations requiring a decision.
• Comply with protocols, ethics approvals, Good Clinical Practice and confidentiality requirements.

Coordination and development responsibilities

• Become familiar with active protocols and support the start-up of new studies.
• Prepare recruitment and tracking tools and operational documents.
• Contribute to process improvement and, as experience is gained, support document management, data follow‑up and other coordination activities.

What You Bring to the Table

Essential Requirements

• Relevant college or university education, or an equivalent combination of education and experience.
• Excellent French and English communication skills, spoken and written, with strong comfort communicating by telephone and email.
• Excellent organizational skills and rigorous follow‑up in a high‑volume environment.
• Autonomy, initiative, reliability, diplomacy and a solution‑oriented approach.
• Comfort with computer applications, tracking tools and learning new platforms.

Desired Skills

• Experience in clinical research, healthcare, patient services or recruitment.
• Familiarity with REDCap, GCP or research consent.
• Experience with chronic‑disease populations or longitudinal or interventional studies.
• Strong interest in clinical research and study coordination.

Key Information

• Schedule: Full-time, primarily daytime schedule, with occasional flexibility depending on activities.
• Position type: Temporary, 12-month fixed‑term contract.
• Primarily on-site; occasional remote work may be possible after onboarding.
• Start date: as soon as possible.

Benefits

• 20 days of vacation after one year.
• 10 days of personal or sick leave.
• Additional time off during the holiday season.
• Defined‑benefit pension plan (RREGOP).
• Group insurance.
• Access to telemedicine for you and your family.
• Employee Assistance Program (EAP).
• Facilities for cyclists (secure parking and showers).
• Accessible location in the heart of Montreal.

Selection Process

Selected candidates will be contacted for an interview. Background checks may be conducted depending on the nature of the position.

The IRCM values diversity, equity, and inclusion. We encourage applications from people of all backgrounds.

Accommodations may be provided upon request at any stage of the recruitment process. To request accommodations, please indicate this in the “Is there anything else you'd like to tell us about yourself?” section of the application form.