Administration Clerk, Operations

Reliance Home Comfort; Kelowna; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive base pay

Benefits plan for you and family

Career paths and growth

Presidents Club trip opportunity

Diverse and inclusive workplace

Job summary

Reliance Home Comfort is searching for an Administration Clerk to join our team. You will support branch operations, manage portfolio data, and assist customers with rebates and inquiries. This role requires strong organizational skills and proficiency with Microsoft Office.

The successful candidate will work with a knowledgeable team, enjoy opportunities for growth, and be part of a company recognized for its inclusive culture and commitment to customer service.

Qualifications

• Completion of post-secondary education or equivalent experience.
• Strong written and verbal communication skills.
• Experience in an administration or coordination role is preferred.

Responsibilities

• Learn and grow as part of a team that cares about Reliance and its customers.
• Report detailed portfolio data, deletions and orders.
• Request gas and electrical permits for installations.
• Coordinate sub-contractor availability.
• Provide Administrative support at branch level with daily tasks.
• Assist customers with applicable rebates and respond to inquiries.

Skills

Attention to detail

MS Office

Customer service

Education

Post-secondary education

Tools

Microsoft Office Suite

Excel

Word

PowerPoint

Job description

Find Your Limitless with Reliance

By joining Reliance as an Administration Clerk you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Report detailed portfolio data, deletions and orders
• Request gas and electrical permits for installations
• Investigate missing portfolio data by working with remote teams
• Coordinate sub-contractor availability
• Provide Administrative support at branch level with daily tasks
• Assist customers with applying for applicable rebates
• Attend to all incoming branch calls and correspondence
• Provide exceptional customer service, internally and externally
• Represent Reliance proudly as an ambassador
• Provide additional analytical reporting and other support as requested by Supervisor/Manager

What do we offer?

• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
• Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
• Completion of post‑secondary education or equivalent experience
• Experience in an administration or coordination role, preferably in a customer service environment
• Strong interpersonal skills with the ability to work well in a team environment
• Exceptional verbal and written communication skills and customer service skills
• High level of attention to detail and the ability to follow a task through to completion
• Advanced computer skills including the Microsoft Office suite, including Excel, Word and PowerPoint
• Excellent time management and organization skills
• Demonstrated ability to work in a team environment
• Related experience in the HVAC industry would be considered an asset

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

Vacancy Type:

This posting is for an new vacancy

Use of Artificial Intelligence (AI)

We use AI‑enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.