Administration Assistant

Inn at Laurel Point; Kingston; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading hotel in Kingston seeks an Administration Assistant to support the Executive Office and Rooms Division. The role involves managing administrative tasks, responding to inquiries, and assisting in various projects, ensuring a high standard of guest service and operational efficiency.

Qualifications

• 3 years administration experience with minimum 2 years in a supervisory role.
• Must embrace core values: Excellence, Respect, Curiosity, and Stewardship.

Responsibilities

• Manage administrative responsibilities and maintain confidential documents.
• Respond to guest comments and inquiries.
• Assist General Manager with various reports and projects.

Skills

Interpersonal Skills

Communication

Time Management

Attention to Detail

Flexibility

Education

Post-secondary education in Hospitality & Tourism Management

Tools

MS Office

Excel

PowerPoint

Outlook

Job description

Summary of Position:
The Administration Assistant is responsible for the daily administration (“Administration”) of the Executive Office of the General Manager/Managing Director and the Rooms Division of the hotel.

Responsibilities:

• Manages administrative responsibilities including preparing, processing, updating and maintaining a wide range of confidential documents
• Answer and respond to telephone and email inquiries for the General Manager
• Respond to all guest comments and concerns
• Compose letters
• Order and maintain office supplies
• Maintain an organized filing system
• Schedule meetings for the General Manager
• Assist the General Manager in creating various reports
• Assist the General Manger with various projects
• Minute taking at meetings requested by the General Manager
• Oversee donation requests
• Assist the Housekeeping, Maintenance and Front Office Manager with administrative tasks and projects
• Any other general duties deemed from time to time

Job Requirements:

• 3 years administration experience with minimum 2 years’ experience in a supervisory role within a diverse team
• Post-secondary education in Hospitality & Tourism Management or a related field an asset
• Sound working knowledge of MS Office, Excel, PowerPoint, and Outlook
• Passion for guest service
• Excellent interpersonal skills and professional demeanor
• Excellent written and verbal communication skills
• Excellent time management skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Must possess a high level of attention to detail and accuracy
• Thrives under a high pressure and fast paced environment
• A resourceful personality
• Understands the importance of creating a fun and rewarding work environment
• Must be able to embrace the 4 core values of the Laurel Point Inn: Excellence, Respect, Curiosity and Stewardship

Reports To: General Manager/Managing Director