Adjudicator

Workers' Compensation Board - Alberta; Edmonton; Hybrid; CAD 70,000 - 79,000; Full time

Benefits offered by this job

Hybrid work opportunities

Competitive salaries

Benefits package

Job summary

WCB-Alberta is seeking an Adjudicator who will determine entitlements on disability claims under the Workers’ Compensation Act and corresponding policies, managing a high-volume caseload with fairness and accuracy.

You will collaborate with injured workers, employers, and health-care providers, coordinate medical treatment, and communicate decisions with clarity while upholding values of equity and customer service.

Qualifications

• A degree or diploma in Social Sciences, Rehabilitation or Business is preferred.
• An equivalent combination of related education and relevant experience may be considered.
• Experience in caseload management, including entitlement decisions, medical management of claims, health care experience, vocational rehabilitation experience or employment counseling experience are assets.
• Ability to create business relationships with partners and reach agreement on courses of action.
• Work independently and prioritize workload.
• Quick learner with a strong record of personal achievements.
• Goal oriented with solid decision-making and planning skills.
• Reliability and excellent time management skills are critical to this position.
• Proficient computer knowledge and keyboard skills are essential.
• Familiarity with medical or rehabilitative terminology is an asset.
• Ability to understand and apply policy while understanding the need for creative problem solving, critical thinking and flexibility in making fair and accurate decisions in a timely manner.
• Effective communication skills – active listening, collaboration and effective verbal and written communication skills will lead to your success.

Responsibilities

• Maintain a high-volume caseload by making timely, well-informed decisions regarding claims, including entitlement of medical and financial benefits.
• Determine when claims may require further services or support from a case manager.
• Obtain medical opinions and coordinate or authorize medical treatment by liaising with injured workers, employers, health-care providers, and representatives.
• Establish compensation rates, determine the appropriate wage replacement benefits payable, medical aid and non-rate-based entitlements, anchored to the Workers’ Compensation Act and policies.
• Navigate conflict and lead challenging conversations using de-escalation and empathy.
• Maintain productive relationships while potentially delivering adverse decisions.
• Use various communication methods (phone, conference calls, and written correspondence) when delivering regular claim updates or decisions.
• Build partnerships to work collaboratively to meet shared objectives.
• Deliver high level customer service and act as an educator and negotiator when managing client expectations.
• Maintain timely communication and documentation.
• Uphold the values, principles and regulations of the Alberta Workers’ Compensation Act.

Skills

Caseload management

Decision-making

Time management

Communication skills

Critical thinking

Problem solving

Independent work

Relationship building

Active listening

Policy understanding

Education

Degree or diploma in Social Sciences, Rehabilitation or Business

Equivalent education considered

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title: Adjudicator

Job Type: Permanent / Full time

Job Location: Edmonton, Alberta

Adjudicator Client Services Edmonton & Calgary, AB Permanent, Full Time

How you’ll make a difference:

By demonstrating your critical thinking and problem-solving skills through gathering and analyzing relevant information, you’ll help injured workers recover their lives. You can thrive in this dynamic position where you’ll determine entitlements on disability claims according to the Workers’ Compensation Act and policies. You’ll make balanced and accurate decisions on a high volume of claims and communicate them promptly while treating clients with respect and fairness. You’ll also assess and facilitate access to appropriate benefits and unique services that help injured workers in their recovery and return to work. With your expertise in caseload management, you’ll be a valued member of our team, sharing your passion for helping people and building relationships with clients and colleagues.

Your responsibilities:

• Maintain a high-volume caseload by making timely, well-informed decisions regarding claims, including entitlement of medical and financial benefits.
• Determine when claims may require further services or support from a case manager.
• Obtain medical opinions and coordinate or authorize medical treatment by liaising with injured workers, employers, health-care providers, and representatives.
• Establish compensation rates, determine the appropriate wage replacement benefits payable, medical aid and non-rate-based entitlements, anchored to the Workers’ Compensation Act and policies.
• Navigate conflict and lead challenging conversations using de-escalation and empathy.
• Maintain productive relationships while potentially delivering adverse decisions.
• Use various communication methods (phone, conference calls, and written correspondence) when delivering regular claim updates or decisions.
• Build partnerships to work collaboratively to meet shared objectives.
• Deliver high level customer service and act as an educator and negotiator when managing client expectations.
• Maintain timely communication and documentation.
• Uphold the values, principles and regulations of the Alberta Workers’ Compensation Act.

Your experience and skills:

• A degree or diploma in Social Sciences, Rehabilitation or Business is preferred.
• An equivalent combination of related education and relevant experience may be considered.
• Experience in caseload management, including making entitlement decisions, medical management of claims, health care experience, vocational rehabilitation experience or employment counseling experience are assets.
• Ability to create business relationships with partners and reach agreement on courses of action.
• Work independently and prioritize workload.
• Quick learner with a strong record of personal achievements.
• Goal oriented with solid decision-making and planning skills.
• Reliability and excellent time management skills are critical to this position.
• Proficient computer knowledge and keyboard skills are essential.
• Familiarity with medical or rehabilitative terminology is an asset.
• Ability to understand and apply policy while understanding the need for creative problem solving, critical thinking and flexibility in making fair and accurate decisions in a timely manner.
• Effective communication skills – active listening, collaboration and effective verbal and written communication skills will lead to your success.

What we offer:

• As one of Alberta’s Top Employers we offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical Edmonton or Calgary office and primary home residence) that foster a healthy work-life balance.

Salary: $70,190 to $79,288 per annum (Pay Grade 9)

Join our upcoming Adjudicator class, anticipated to start January 2027.

Please note, successful candidates must be available to attend twelve (12) weeks of training at the time of hire.

Training is delivered in a hybrid model (a combination of in-person and at your primary home residence), and candidates must work in-office as scheduled.

Skills assessments will be administered as part of the selection process.

Final successful candidates for this position will be asked to undergo a security clearance.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity expression), age, sexual orientation, physical or mental disability.

Equal opportunity is provided in employment, promotions, and wages.

Posting Date: October 9, 2026 Closing Date: October 25, 2026 (this competition may be used to fill future vacancies)

We thank all applicants for their interest; however, only candidates selected for a skills assessment and/or subsequent stages will be contacted.

At WCB-Alberta, people are at the heart of everything we do.

As one of Alberta’s Top Employers, we’re committed to providing an inclusive, equitable workplace where all qualified persons can thrive. We’re a not-for-profit organization that serves as a neutral administrator of the workers' compensation system for the province. Every day, we work hard to make a difference in the lives of our customers—the nearly two million workers we cover and the nearly 200,000 employers whose contributions fund worker benefits, return-to-work programs and health care services to help those who have been hurt on the job.

WCB-Alberta is recognized as one of Alberta's Top 85 Employers for 2026! Click here to learn more about this award.