Ad Success Representative

Odyssey Global; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Odyssey Global is seeking an Ad Success Representative to support a leading client in digital advertising. This hybrid role blends strategic account management with operational excellence, acting as the primary link between client partners and Ad Operations to manage workflows, deliver insights, and drive campaign success.

The ideal candidate excels at switching between hands-on tasks and big-picture thinking, with 3+ years in customer-facing roles and a strong command of Salesforce, Slack, and

Qualifications

• Minimum 3+ years in customer-facing roles (Customer Success, Account Management, Ad Ops).
• Proficient in Salesforce, Slack, Zendesk, and Outreach.io.
• Strong problem-solving and communication skills; able to manage complex workflows.

Responsibilities

• Lead structured weekly check-ins and build trust-based relationships.
• Support account retention and growth by identifying revenue opportunities and upsell strategies.
• Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
• Use Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.
• Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.
• Download and analyze campaign performance data and translate into insights.
• Deliver reporting narratives aligned with campaign goals and strategy.
• Partner with product, marketing, and engineering to surface client feedback and improve workflows.

Skills

Customer Success

Account Management

Ad Ops

Tools

Salesforce

Google Sheets

Excel

Slack

Zendesk

Outreach.io

Job description

Work Model: Hybrid(130 King Street, Toronto, ON)

Role Overview::

We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success.

This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.

Key Responsibilities:

Client Engagement & Strategic Partnership

• Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
• Support account retention and growth by identifying revenue opportunities and upsell strategies.

Campaign Management & Operational Support

• Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
• Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.
• Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.

Insight Generation & Optimization

• Download and analyze campaign performance data.
• Translate metrics into clear, actionable insights and optimizations.
• Deliver reporting narratives that align with campaign goals and strategy.

Internal Collaboration & Workflow Development

• Partner with product, marketing, and engineering teams to surface client feedback and shape improvements.
• Help standardize evolving workflows in coordination with partners like MediaMint’s process teams.
• Contribute to resource creation and knowledge-sharing initiatives.

Performance Metrics:

• Volume of Work (by case type, reason, and region)
• Average Handle Time for support and operational tasks
• QA Scores for campaign accuracy, strategy, and delivery timeliness
• Monthly CSAT Scores from client partners evaluating deliverables and communication

Skills & Experience:

• 3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
• Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
• Strong problem-solving and communication skills
• Ability to manage complex workflows and shifting priorities
• Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
• Analytical mindset with a drive to turn data into actionable insights