Business Systems Lead, Sales Technology

United States Digital Space LLC; Toronto; On-site; CAD 129,000 - 161,000; Full time

Benefits offered by this job

Extended health coverage

Dental coverage

Life insurance

Mental health benefits

Family benefits

PTO with flexible policy

Parental leave 18 weeks

Job summary

United States Digital Space LLC is hiring a Business Systems Lead to own the Salesforce-based ad-sales tech stack and related systems. You will design across Salesforce and the connected ad-sales ecosystem, guiding architecture from opportunity through order management and billing.

You will lead a team of Salesforce engineers, coordinate with Ads Sales, Finance, Legal, and Media engineering, and ensure scalable, auditable, SOX-compliant processes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7+ years in Salesforce-focused business systems/engineering/analyst roles.
• 5+ years hands-on Salesforce administration and configuration with certs.
• 3+ years building custom Salesforce solutions with Apex and Lightning.
• 3+ integrations between Salesforce and external systems using REST/workflow.
• 2+ years guiding a team of engineers/analysts.
• Experience applying AI-assisted development tools.

Responsibilities

• Own Salesforce architecture for ad-sales lifecycle from lead to billing.
• Identify problems and fund initiatives across the sales tech stack.
• Lead requirements with cross-functional partners and translate to designs.
• Own integrations connecting Salesforce to the ad-sales ecosystem via middleware.
• Drive AI best practices across the Sales Technology team.

Skills

Salesforce

Apex

Lightning

Order management

SOX compliance

AI-driven development

Systems architecture

Stakeholder liaison

Education

Bachelor's degree in Business/IS/CS

Tools

Salesforce

Workato

Boomi

MuleSoft

DocuSign

Ironclad

Zuora

Job description

At the company, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are hiring a Business Systems Lead to own the sales technology behind the company Ads. As the senior technical owner of the the company Ads CRM and commercial systems, you will lead solution design across Salesforce and the connected ad-sales stack and own the architecture for how ad deals move from opportunity through order management and billing. You will work alongside a team of Salesforce engineers and partner closely with Ads Sales, Sales Operations, Ad Operations, Finance, Legal, and the Media engineering teams. This is a hands‑on leadership role for someone who knows ad‑sales operations and can build the systems that run them.

Responsibilities:

• Own the Salesforce architecture for the ad‑sales lifecycle, from lead sourcing and opportunity creation through Order Management System (OMS) integration, contract execution, delivery reconciliation, and billing.
• Identify problems and opportunities across the Ads sales technology stack and shape them into scoped, funded initiatives.
• Lead requirements with Ads Sales, Sales Operations, Ad Operations, Finance, and Legal partners, and translate them into functional and technical designs.
• Own the integrations that connect Salesforce to the ad‑sales ecosystem, including order management and contract systems, the ad server, and billing, through middleware such as Workato or Boomi.
• Drive AI best practices across the Sales Technology team, modeling effective usage and ensuring all AI‑generated output meets the company's standards for quality, security, and performance.
• Guide the evolution of the Ads CRM platform, including the media‑specific data model (agency, advertiser, and brand hierarchies, insertion orders, and flights) and own the Ad Sales Technology roadmap .
• Lead contract lifecycle management for Ads, including intake automation and Salesforce integration.
• Remain hands‑on across objects, flows, validation rules, Apex, and Lightning, and set the technical standard through design review, code review, and design documents that account for failure states, scalability, and supportability.
• Keep the Ads order‑to‑cash chain auditable through SOX compliance, segregation of duties across systems, data quality, and change management.
• Maintain platform reliability by monitoring performance, supporting incident resolution, leading postmortems, and driving automation.
• Partner with Ads and business leaders on prioritization, mentor the engineering team, and support hiring through interviews and calibrated recommendations.
• Brief Ads and Finance leadership on delivery status and the tradeoffs behind prioritization decisions.

Experience:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience.
• 7+ years of experience in a Salesforce‑focused business systems, engineering, or analyst role, including 3+ years leading solution design and delivery.
• 5+ years of hands‑on Salesforce administration and configuration, with at least one active Salesforce certification (for example, Administrator, Advanced Administrator, or Platform App Builder).
• 3+ years building custom Salesforce solutions with Apex and Lightning.
• Delivered 3 or more integrations between Salesforce and external order management, ad server, or billing systems using REST, platform events, or middleware such as Workato, Boomi, or MuleSoft.
• 2+ years providing technical direction to or leading a team of 3 or more engineers or analysts.
• Led end‑to‑end delivery of at least 2 large CRM or commercial‑systems programs, from requirements through adoption.
• Demonstrated experience leveraging AI‑assisted development tools to accelerate delivery and a proven track record of coaching teams on maintaining system understanding in an AI‑first environment.
• Working knowledge of ad‑sales operations, including quote‑to‑cash, insertion orders, and delivery‑to‑billing reconciliation.
• Nice to have: Salesforce Media Cloud or a media/advertising CRM data model; contract lifecycle management platforms (DocuSign, Ironclad); revenue and compliance controls (SOX); and familiarity with the broader ad‑sales stack (order management, ad servers, and billing systems such as Zuora).

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a the company funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under the company's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• the company is proud to support new parents with 18 weeks of paid time off, designed as a top‑up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and the company ride credits

the company is committed to creating an inclusive workforce that fosters belonging. the company believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. the company also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

the company highly values having employees working in‑office to foster a collaborative work environment and company culture. This role will be in‑office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. the company considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $129,000 - CAD $161,250, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location.

the company may use artificial intelligence to screen applicants, however, the company employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.