Accounts Receivable Specialist (1 year contract)

PointClickCare; Mississauga; On-site; CAD 55,000 - 62,000; Full time

Job summary

PointClickCare is seeking an Accounts Receivable Specialist to contact overdue accounts within a strategic portfolio and collect balances promptly. The role requires experience in finance, strong communication, and cross-functional collaboration.

Reporting to the Team Lead, Accounts Receivable, the successful candidate will handle reconciliations, client communications, and monthly reports with a detail‑oriented approach in a fast-paced environment.

Qualifications

• Bachelor's degree in accounting or 3+ years experience in accounts receivable.
• AI Fluency and/or use of M365 Copilot.
• High level of moral judgment for confidential information and monetary transactions.
• Strong diplomatic, negotiation and conflict resolution skills for late payment discussions.
• Excellent computer skills with Word and Excel.

Responsibilities

• Collections activities for a mixed portfolio of customer accounts and invoicing inquiries.
• Update and maintain accurate customer files and report status to Management.
• Communicate with clients regarding collections issues, invoicing, and reconciliations.
• Identify billing issues through research and regular reconciliations.
• Prepare monthly account breakdowns and analysis as required by the Manager.

Skills

AI Fluency

M365 Copilot

Communication skills

Education

Bachelor's degree in accounting

Tools

Microsoft Word

Microsoft Excel

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long‑term and post‑acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human‑first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision‑making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

• Travel to Office expectations**

For Remote Roles

If this role is remote, there will be in‑office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi‑annual and annual team meetings.

For Hybrid Roles

If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi‑weekly/monthly events in the office with your specific team. This is a requirement for this role.

Contract Duration

1 year

Position Summary

Reporting to the Team Lead, Accounts Receivable, the Accounts Receivable Specialist is responsible for contacting overdue accounts within an assigned portfolio of strategic customers to collect outstanding balances in a timely manner. The successful candidate will have experience with building relationships with internal partners and account reconciliations. They will have strong communication skills and understand how to work effectively cross functionally with a broad group of stake holders.

To be successful, the candidate must have the ability to build relationships and be a proactive team player. A “Roll‑Up‑Your‑Sleeves” and “Get it Done” attitude is a must. The candidate must have strong attention to detail and have previously demonstrated the ability to excel in a fast paced, high‑volume, complex environment. Prior experience in finance is required, with preference given to candidates with accounts receivable experience.

Key Responsibilities

• Collection’s activities relating to mixed portfolio of customer accounts, including communication with clients regarding collections issues, actions, payment inquiries and invoicing.
• Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
• Communication with clients within assigned portfolio regarding collections issues, actions, payment inquiries, invoicing and account reconciliation.
• Recognize billing issues through research and regular reconciliation.
• Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
• Compilation and provision of invoice copies, credits and unapplied payment details, as required.
• Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
• Coordination of monthly pre‑authorized payments with customers and the Payments team for assigned portfolio.
• Participate in conference calls with customers and internal partners supporting recovery of past due invoices.
• Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR.

Required Experience

• Bachelor's degree in accounting or 3+ year's experience processing accounts receivable.
• AI Fluency and/or use of M365 Copilot
• Must possess a high level of moral judgment for handling confidential information and monetary transactions
• Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions
• Effective attention to detail and high degree of accuracy managing reconciliations
• Able to effectively communicate both verbally and in writing
• Must be a team player and have the ability to effectively work within a strong cross functional environment.
• Sound analytical thinking, planning, prioritizing and execution skills
• Excellent computer skills with a strong working knowledge in Microsoft Word and Excel
• Working understanding with the US Health Care system - would be a benefit

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [e-mail] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [e-mail]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base hourly range for this position is $26.44 - $29.80 per hour ($55,000 - $62,000 annual), overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job‑related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.