Accounts Receivable Specialist

Rakuten Kobo Inc.; Toronto; On-site; CAD 55,000 - 86,000; Full time

Benefits offered by this job

Stock options

Health insurance

Vision insurance

Dental insurance

RRSP matching

Personal Time Off (PTO)

Volunteer Time Off (VTO)

Other employee benefits

Job summary

Rakuten Rewards is seeking an Accounts Receivable Specialist/Analyst to own a portfolio of advertiser and agency accounts within the O2C team. You will drive collections, dunning, disputes, and unapplied cash resolution to ensure adherence to contractual terms.

The role requires strong analytical skills and experience with Oracle, Salesforce, and AR tools. A CPA/CFA or equivalent is preferred, with a track record of meeting KPIs such as cash targets and aging.

Qualifications

• Has 3+ years of experience in accounts receivable, collections, or a related Order to Cash function.
• Has experience working with agencies, advertisers, or the affiliate marketing industry, and understands agency-of-record and affiliate payout structures.
• Hands-on experience with AR/collections tooling such as Oracle, Salesforce, Tesorio, Kolleno or HighRadius.
• Tracks KPIs like cash targets, DSO, and aging, and maintains high-volume portfolio discipline.
• Excellent written communication and professional email outreach to partners.

Responsibilities

• Administers the accounts receivable process including billing, collections, and reporting.
• Manages complex receivables workflows and guides team to resolve escalated issues.
• Analyzes AR data to identify trends and opportunities for process improvement.
• Communicates with customers and internal teams to resolve balances and disputes.
• Develops reports and analyses on receivables to support management decisions.
• Performs monthly reconciliations and maintains detailed audit-ready records.

Skills

Excel

Analytical skills

Communication

Education

Bachelor's Degree

Master's Degree

CPA or CFA

Tools

Oracle

Salesforce

Tesorio

Kolleno

HighRadius

Job description

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community. Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.

Job Summary

We are looking for an Accounts Receivable Specialist/Analyst to join our Order to Cash (O2C) team within Finance at Rakuten Rewards. In this role, you will own a portfolio of customer, advertiser, and agency accounts and drive the collections lifecycle end to end: proactive outreach, dunning, dispute resolution, and unapplied cash resolution, ensuring partners pay in accordance with their contractual terms. Because Rakuten Rewards operates at the center of a large network of advertisers, agencies, and affiliate partners, this role requires someone who understands how affiliate marketing and agency‑managed billing relationships work, including how commissions, payouts, and agency-of-record structures can complicate collections and cash application. You will be measured against clear SLAs and KPIs, including cash collection targets, aging, and QA reviews, while also contributing to process improvements and automation across our O2C. In this role, you will play a key role in analyzing and managing the organization's accounts receivable portfolio, helping to optimize cash flow and minimize outstanding debt. You will assess collections performance, identify trends, and develop strategies to improve recovery rates and reduce delinquency. By generating reports, analyzing data, and collaborating with the collections team, you will provide actionable insights that support effective collections strategies and decision-making. This role requires strong analytical skills, attention to detail, and a solid understanding of collections practices to contribute to financial health and operational efficiency.

Key Responsibilities

• Administers the accounts receivable process, ensuring timely and accurate billing, collections, and reporting activities to support overall financial health.
• Coordinates somewhat complex receivables functions, managing workflows and guiding team members to resolve escalated issues efficiently.
• Analyzes somewhat complex accounts receivable data, identifying trends, discrepancies, and areas for improvement in the collections process.
• Communicates with customers and internal teams to address outstanding balances, resolve disputes, and maintain positive relationships.
• Develops somewhat complex reports and analyses on receivables, providing insights to management for strategic decision-making.
• Completes monthly reconciliations of accounts receivable balances, ensuring accuracy and identifying discrepancies for corrective action.
• Documents all receivable activities, maintaining clear and organized records to support audits and internal controls.
• Implements process improvements and best practices within the accounts receivable function, enhancing efficiency and accuracy.
• Recommends adjustments and strategies for credit and collections processes, contributing to the optimization of cash flow.
• Applies a working understanding of credit risk and payment terms to help prioritize outreach and flag higher‑risk accounts to management.
• Partners with Finance Systems and O2C leadership on testing, rollout, and adoption of new collections tools and workflow enhancements.
• Builds strong working relationships with agency and affiliate partner contacts to resolve payment issues efficiently while preserving the partnership.
• Maintains accurate, detailed notes of all customer/agency interactions, commitments, and dispute status across systems including Oracle, Salesforce, and Kolleno (or similar tooling such as Tesorio or HighRadius).
• Supports cash application research, payment discrepancy resolution, and account reconciliations, with particular attention to the complexities of agency‑managed and affiliate billing relationships.
• Contributes to month end close activities, including aging analysis and collection forecasts.

Qualifications

• Has 3+ years of experience in accounts receivable, collections, or a related Order to Cash function.
• Has experience working with or within agencies, advertisers, or the affiliate marketing industry, and understands how agency-of-record and affiliate payout structures affect billing and collections.
• Has hands‑on experience with systems such as Oracle, Salesforce, Tesorio, Kolleno, or HighRadius, or comparable AR/collections tooling.
• Has a track record of managing a high‑volume portfolio and meeting collections KPIs such as cash targets, DSO, and aging.
• Has excellent written communication skills and is comfortable owning a high‑volume inbox, engaging partners professionally and persistently via email.
• Is comfortable navigating cross‑functional stakeholders to drive dispute resolution with appropriate urgency.
• Is proficient in Excel, including pivot tables and lookups, and brings strong attention to detail managing a high‑volume, varied portfolio.
• Prior experience in the affiliate marketing, performance marketing, or agency ecosystem.

• Preferred Minimum Requirements: 2-4 years
• Required: 5-7 years
• Preferred: Bachelor's Degree
• Required: Master's Degree
• Preferred: Certified Public Accountant (CPA) or Chartered Financial Analyst (CFA)
• #LI‑TL1

Benefits and Compensation

• Stock options
• Health insurance
• Vision insurance
• Dental insurance
• RRSP matching
• Personal Time Off (PTO)
• Volunteer Time Off (VTO)
• Other employee benefits as the company implements.
• Compensation (base salary + discretionary bonus) for this role will be within the range shown below.
• CAD $55,456.00 - 85,923.20 annually

Five Principles for Success

Always improve, Always Advance - Only be satisfied with complete success - Kaizen Passionately Professional - Take an uncompromising approach to your work and be determined to be the best Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.