Accounts Receivable Coordinator Co-op

City Experiences; Niagara Falls; On-site; CAD 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits as an Accounts Receivable Coordinator in a vibrant and dynamic environment. This role is perfect for detail-oriented individuals who thrive on managing financial operations and providing exceptional customer service. You will be responsible for handling accounts receivable, processing invoices, and ensuring smooth financial transactions for our ticketing services. Join a leading organization passionate about creating memorable experiences for guests while working alongside a supportive team. If you are adaptable, proactive, and eager to contribute to a successful operation, this seasonal position could be the perfect fit for you.

Qualifications

• 1-2 years of experience in a similar role, preferably in hospitality.
• Ability to manage high volumes of transactions with accuracy.

Responsibilities

• Manage accounts receivable and ensure accurate financial operations.
• Process and post invoices, refunds, and payments promptly.
• Collaborate with teams to resolve payment inquiries and issues.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Attention to Detail

Ability to Work Under Deadlines

Education

University degree or college diploma in Accounting, Finance, or Business Administration

Tools

Excel

Word

Payment Gateways

POS Systems

Ticketing Platforms

Job description

City Experiences is seeking an Accounts Receivable Coordinator for our City Cruises operation in Niagara Falls, ON.

*Please Note, this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

We are seeking a proactive and detail-driven Accounts Receivable Coordinator to manage our revenue streams, ensure accurate financial operations, and deliver outstanding support to our customers. This role includes handling accounts receivable, managing group tour sales orders, processing refunds, and contributing to the smooth financial operation of our ticketing services.

• Process and post bi-weekly invoices for ticket sales, group tour bookings, and other revenue streams into anchor ticketing systems.
• Generate, issue, and follow up on invoices for tour groups, agencies, and individual customers.
• Ensure timely recording and reconciliation of payments to maintain up-to-date account balances.
• Monitor overdue accounts, implement follow-up strategies, and escalate delinquent accounts when necessary.
• Collaborate with sales and reservations teams to manage group booking inquiries and payment arrangements.
• Prepare and issue bulk invoices, ensuring accurate pricing, taxes, and discounts as applicable.
• Liaise with tour operators and travel agents to resolve payment issues or special requests.
• Maintain detailed records of group bookings, contracts, and financial transactions.

Refunds and Adjustments:

• Handle refund requests, ensuring prompt and accurate processing in line with company policies.
• Investigate and resolve customer disputes, discrepancies, and chargebacks.
• Work closely with customer service teams to address complaints and ensure client satisfaction.
• Maintain comprehensive records of refunds, adjustments, and resolution outcomes.

Reporting and Analysis:

• Prepare and present monthly reports on accounts receivable metrics, including aging balances, refund trends, and group sales performance.
• Analyze payment data to identify issues or trends and recommend process improvements.
• Support financial audits by providing necessary documentation and reconciliations.

Cash Handling and Payment Processing:

• Daily review of bank statements and record the payment in Anchor ticketing systems.
• Review cheque register daily and match the amount with bank statements.
• Closely work with bank reconciliation team to ensure timely recording of reconciled items.

Customer and Team Support:

• Serve as a point of contact for payment-related inquiries from clients and internal departments.
• Provide exceptional customer service, balancing financial accuracy with a focus on client satisfaction.
• Train and assist team members on invoicing and payment procedures as needed.

Ad Hoc Inventory Support:

• Assist in month-end closing processes, ensuring inventory-related transactions are recorded appropriately.
• Assist in preparing standard cost calculations and posting them to the general ledger (GL).
• Monitor and analyze inventory turnover, costs, and margins to support financial decision-making.

Requirements & Qualifications:

• University degree or college diploma in Accounting, Finance, Business Administration, or a related field.
• 1-2 years of experience working in a similar role preferably in a hospitality environment.
• Ability to work in a fast-paced environment both independently and as part of a team.
• Excellent communication, interpersonal and organizational skills.
• Ability to manage high volumes of transactions.
• Familiarity with payment gateways, POS systems, and ticketing platforms is an asset.
• Demonstrated initiative and problem-solving skills.
• Must be able to work under minimum supervision.
• Must be able to work under strict deadlines.
• Strong organizational skills required.
• Basic computer skills, with working knowledge of Excel and Word programs.
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection).

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.