Accounts Receivable Collections Clerk (Temporary - 12 months)

Hydro Ottawa; Ottawa; Hybrid; CAD 26,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Hydro Ottawa is seeking an Accounts Receivable Collections Clerk to support collection activities for non-electricity billings. The role involves maintaining AR files, preparing collection reports, and coordinating with customers to arrange payments.

Candidate should have a High School Diploma, with accounting education or equivalent experience preferred; ERP and Excel/G Suite experience are assets. The position offers a hybrid work model and is based in Ottawa, ON.

Qualifications

• High School Diploma required; accounting diploma/degree preferred or equivalent experience.
• Experience in Accounts Receivable/Collections/Finance is an asset in a fast-paced environment.
• Experience with ERP and customer billing systems, and reporting software is advantageous.

Responsibilities

• Maintain accounts receivable customer files and collection reports.
• Prepare and analyze accounts for collectability, assess penalties and interest charges, document collection activities.
• Investigate inconsistencies in invoices, payments and balances.
• Initiate contact with delinquent accounts and establish payment arrangements.
• Recommend write-off or escalation to collection agency and complete related reports.
• Monitor customers with credit privileges and issue reminders and delinquency notices.
• Support legal preparations for delinquent accounts.
• Communicate with internal or external stakeholders to address billing questions.
• Work with insurance companies to obtain payment for damage claims.
• Perform research and analysis as required.
• Other related duties as assigned.

Skills

Accounts receivable

Billing

Financial analysis

Education

High School Diploma

Accounting diploma/degree preferred

Tools

ERP system

MS Excel

G Suite

Job description

At Hydro Ottawa, we empower the lives of the people in the communities we serve. As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow. We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come. Are you ready to make a difference in our community?

JOB SUMMARY

The Accounts Receivable Collections Clerk is responsible for supporting the collection activities associated with non-electricity billings.

MAJOR RESPONSIBILITIES

• Maintain accounts receivable customer files and collection reports.
• Prepare and analyze accounts for collectability, assess penalties and interest charges, document collection activities.
• Investigate apparent inconsistencies and irregularities in invoices, payments and balances.
• Initiate contact with customers with delinquent accounts and collect overdue payments from customers in a timely manner; establishing payment arrangements.
• Recommend write-off or escalation to collection agency and complete related reports.
• Monitor customers with credit privileges to ensure payment compliance and issue reminders and delinquency notices in accordance with Company policy and procedure.
• Support legal preparations for delinquent accounts.
• Communicate with either internal or external stakeholders to address billing questions as needed.
• Work with insurance companies to obtain payment for damage claims.
• Perform research and analysis as may be required.
• Other related duties as assigned.

EDUCATION AND EXPERIENCE

• High School Diploma. Preference will be given to those that have completed a recognized accounting diploma or degree program, or equivalent accounting experience
• Experience in an Accounts Receivable/Collections/Finance role in a fast-paced environment considered an asset
• Experience with specialized applications such as an Enterprise Resource Planning (ERP) and customer billing system, and reporting software, considered assets
• Strong computer skills; proficient in the use of office productivity and collaboration tools including MS Excel and G Suite considered an asset

ADDITIONAL REQUIREMENTS

English essential, both oral and written; Bilingual (English/French) considered an asset

This is a management group opportunity and salary will be commensurate with qualifications.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, details of the hybrid model will be discussed with successful candidates. Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location: Ottawa, ON

This is a management group opportunity.

The annual salary range for this position identified below depends on experience, education, and professional designation. The successful candidate will be offered a salary within this range based on their qualifications.

Pay Range Minimum: $18.75 Pay Range Maximum: $45.25

Posting End Date (if applicable): December 12, 2026

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs. Applicants must be legally entitled to work in Canada.

Why choose a career at Hydro Ottawa Group?

Our creative, innovative and forward-thinking employees are blazing the trail to a better tomorrow as we work towards our ambitious goal of achieving net-zero operations by 2030. Hydro Ottawa Group is committed to employing a diverse workforce that better reflects the communities we serve; we want our employees to be their true selves. We are recognized year over year as a National Capital Region Top Employer, one of Canada’s Greenest Employers, and one of Canada’s Top Employers for Young People. Together we are shaping the future - join us!