Accounts Receivable Agent

Air Liquide; Edmonton; Hybrid; CAD 52,000 - 75,000; Full time

Job summary

Air Liquide Canada is seeking an Accounts Receivable Agent to support credit and collection services, maintain customer relationships, and ensure timely collections. The role involves working with Sales and Customer Service to resolve billing issues and improve collections while upholding safety and quality objectives.

The position begins with a requirement to work in-office for the first 90 days, with a possible hybrid arrangement after training.

Qualifications

• 3 years of accounts receivable, collections, or related finance experience.
• Strong understanding of basic accounting principles and AR practices.
• Excellent customer service, communication, negotiation, and interpersonal skills.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Detail-oriented with strong problem-solving and analytical abilities.
• Bilingualism in French and English is considered an asset.

Responsibilities

• Manage daily collection activities for an assigned portfolio to maximize results via phone, email, and other channels.
• Monitor balances, identify overdue accounts, and follow up on unapplied or unidentified receivables.
• Lead dispute resolution with Sales and internal teams to resolve billing issues while maintaining service.
• Identify credit risks and escalate concerns to AR Supervisor and Sales as needed.
• Maintain professional relationships and support long-term customer satisfaction.
• Document all collection activities and follow-up actions accurately.
• Collaborate with internal teams to support objectives and process improvements.

Skills

Accounts receivable experience

Customer service

Communication

Negotiation

Time management

Organizational skills

Problem solving

Analytical thinking

Attention to detail

Education

High school diploma or equivalent

Finance/accounting education asset

Tools

SAP

Oracle

Google Workspace

Microsoft Excel

Job description

How will you CONTRIBUTE and GROW?

As an Accounts Receivable Agent, you will be a key member of our finance team, playing an essential role in supporting the financial health of Air Liquide Canada’s organization while promoting ALC’s safety and quality objectives.

In this role, you will support Sales and Customer Service teams by providing effective credit and collection services, maintaining strong customer relationships, and ensuring timely and accurate collection of outstanding payments. The position requires a proactive approach to collections, strong customer service and dispute resolution skills, and the ability to effectively manage a portfolio of customer accounts in a fast-paced environment.

• This position requires the first 90 days to be worked in the office; a hybrid work arrangement may be possible after successful training. Please note that these terms may be subject to change.

• Great Opportunity to work for a large collections team!

Key Responsibilities

• Manage daily collection activities for an assigned portfolio of customer accounts, prioritizing efforts to maximize collection results through proactive communication via phone, email, and other channels.

• Monitor account balances, identify overdue accounts, and follow up on outstanding, unapplied, or unidentified receivables to ensure timely payment.

• Lead customer dispute resolution processes by collaborating with Sales and other internal departments to resolve billing errors, pricing discrepancies, invoice issues, and payment-related inquiries while maintaining excellent customer service.

• Identify significant credit risks and potential account issues, escalating concerns to the Accounts Receivable Supervisor and Sales Team as required.

• Maintain positive and professional customer relationships during collection efforts while supporting long-term customer satisfaction and loyalty.

• Implement corrective and preventive measures to effectively address customer concerns and improve collection processes.

• Accurately document and maintain up-to-date records of all collection activities, customer communications, and follow-up actions.

• Collaborate closely with internal teams to support collection objectives and contribute to continuous process improvement initiatives.

Are you a MATCH?

• High school diploma or equivalent; post-secondary education in finance, accounting, administration, or a related field is considered an asset.

• 3 years of experience in accounts receivable, collections , or a related finance function, preferably within a corporate environment.

• Strong understanding of basic accounting principles and accounts receivable practices.

• Excellent customer service, communication, negotiation, and interpersonal skills.

• Strong organizational and time management skills with the ability to manage multiple priorities effectively.

• Detail-oriented with strong problem-solving and analytical abilities.

Preferred Qualifications

• Proven success managing an accounts receivable portfolio and achieving collection targets.

• Commercial collections experience.

• Experience working with ERP systems such as SAP or Oracle.

• Proficiency with Google Suite and Microsoft Excel.

• Ability to work independently and collaboratively within fast-paced environments.

• Professional, proactive, and customer-focused approach.

• Bilingualism in French and English is considered an asset.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.