Accounts Receivable Advisor Bilingual

Chartwell Retirement Residences; Mississauga; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-oriented Accounts Receivable Advisor to join their dedicated team. This role involves supporting billing processes, improving receivables procedures, and ensuring exceptional customer service. The ideal candidate will have 2-4 years of experience in Accounts Receivable and be bilingual in French and English. Join a supportive and inclusive environment where your contributions will help make a positive impact on the lives of residents and families. If you're passionate about finance and customer service, this opportunity is perfect for you!

Benefits

Competitive pay and benefits

Supportive team environment

Opportunities for growth

Respectful workplace

Purposeful work supporting community vision

Qualifications

• 2-4 years of Accounts Receivable experience required.
• Bilingual in French & English is a must.

Responsibilities

• Support residences with billing-related issues and collections.
• Ensure timely completion of leases and billing system updates.
• Monitor collections activities for accounts over 30 days.

Skills

Accounts Receivable cycle knowledge

Bilingual in French & English

Microsoft Word proficiency

Microsoft Excel proficiency

Strong organizational skills

Excellent customer service skills

Ability to work under pressure

Understanding of AR policies

Education

College diploma

University degree

Tools

Yardi

Job description

Join to apply for the Accounts Receivable Advisor Bilingual role at Chartwell Retirement Residences

4 days ago Be among the first 25 applicants

The Opportunity

Reporting to the Accounts Receivable Manager, the Accounts Receivable Advisor’s primary responsibility is to support the residences for all billing-related issues and collections, proactively identify opportunities to improve, develop, and maintain procedures for receivables processes.

Job Description

Reporting to the Accounts Receivable Manager, the Accounts Receivable Advisor’s primary responsibility is to support the residences for all billing-related issues and collections, proactively identify opportunities to improve, develop, and maintain procedures for receivables processes.

What You’ll Do

1. Provide exceptional customer experience
2. Oversee resident maintenance and billing processes
3. Ensure timely receipt of internal control reports with appropriate approvals, ensuring compliance with corporate policies
4. Ensure accurate completion of leases and reflection in the billing system
5. Review census for accuracy and process resident movements (move-ins, move-outs, room changes, rent changes, etc.)
6. Apply bank deposits against outstanding resident amounts promptly
7. Calculate resident yearly rent increases and distribute monthly by the due date
8. Follow up on resident refunds, current and stale dated
9. Process NSF payments timely and follow-up with the property on payments
10. Monitor and track collections activities for accounts over 30 days
11. Prepare monthly detailed outstanding analysis for top 10 properties
12. Generate and distribute monthly billing reports and EFTs
13. Coordinate with properties for month-end closing
14. Establish relationships with management and provide support and training as needed
15. Respond promptly to queries from properties and residents
16. Update and maintain residents’ securities and last month rent deposits in the system
17. Identify opportunities for process improvements
18. Develop and maintain receivables procedures
19. Perform other duties as assigned by the Manager

Experience & Requirements

• Accounts Receivable experience: 2–4 years
• Bilingual in French & English required

Education

• College diploma or University degree

Skills & Abilities

• Strong knowledge of the Accounts Receivable cycle and finance
• Intermediate proficiency in Microsoft Word and Excel
• Experience with Yardi considered an asset
• Ability to work under pressure and multitask
• Independent work capability
• Strong organizational and communication skills
• Excellent customer service skills and attention to detail
• Understanding of AR policies and procedures
• Alignment with Chartwell’s RESPECT values

What We Offer

• Purposeful work supporting our vision of Making People’s Lives BETTER
• Supportive, inclusive team environment
• Opportunities for growth within a recognized organization
• Competitive pay and benefits
• Respectful workplace where your voice is valued

About Us

At Chartwell, we’re committed to Making People’s Lives BETTER — for residents, families, and employees. Join our diverse, caring team dedicated to providing personalized, meaningful experiences within our communities.

We value diversity and inclusivity, hiring people whose skills contribute to our success and reflect our communities. We are an equal opportunity employer, welcoming applicants including those with disabilities. For assistance, contact [e-mail] or call 1-888-663-6448.

We appreciate your interest; only shortlisted candidates will be contacted.