Account & Technical Support Co-op/Intern - Filled

Vivacity Technologies; Kamloops; On-site; CAD 21,000 - 30,000; Part time

Job summary

Vivacity Technologies in Kamloops, BC, is seeking a detail-oriented Account & Technical Support Co-op / Intern to support our VivaCitadel platform and day-to-day operations. You’ll help clients, troubleshoot issues, and contribute to client onboarding and records.

Ideal candidates are pursuing a post-secondary program in Business or Tech, have strong communication and problem-solving skills, and are eager to learn.

Qualifications

• Pursuing or completed a post-secondary program in a related field (Business, Technology, IS, CS).
• Strong communication and problem-solving skills.
• Comfortable learning new software tools.

Responsibilities

• Technical Support (Tier 1): respond to client inquiries, troubleshoot basic issues, escalate complex problems.
• Account Support: assist with onboarding, maintain client records, support ongoing communications.
• Operations Support: track usage/feedback, assist with internal docs and process improvements.

Skills

Business

Technology

Information Systems

Computer Science

Education

Post-secondary program related to Business/Tech

Tools

Google Workspace

Google Sites

Job description

Note: We typically work all together in-person at our office once per week!

About Vivacity:

Vivacity Technologies is a growing startup based in Kamloops, British Columbia, with a mission to use technology ethically and equitably to build a better future for cities, businesses, and citizens. We act on this mission by working closely with municipalities, First Nations organizations, and public bodies, providing products and services that positively impact these organizations and the communities they serve.

About the Role:

We’re looking for a detail-oriented and proactive Account & Technical Support Co-op / Intern to support our VivaCitadel platform.

This role is perfect for someone interested in customer experience, technology, and problem-solving. You’ll work closely with our team to support clients, troubleshoot issues, and help ensure smooth day-to-day operations.

What You'll Do

Technical Support (Tier 1)

• Respond to client inquiries and support requests
• Troubleshoot basic technical issues
• Escalate more complex issues to the appropriate team members

Account Support

• Assist with client onboarding and setup
• Maintain client records and documentation
• Support ongoing client communication

Operations Support

• Help track usage, feedback, and engagement
• Assist with internal documentation and process improvements

What We're Looking For

• Background in or currently enrolled in a post-secondary program related to Business, Technology, Information Systems, Computer Science or similar
• Strong communication and problem-solving skills
• Comfortable learning new software tools
• Organized, detail-oriented, and reliable

Nice to Have

• Experience in customer support or client-facing roles
• Basic technical troubleshooting skills
• Interest in SaaS or software platforms
• Experience with Google Workspace and Sites

What You'll Gain

• Hands-on experience supporting a live software platform
• Exposure to client management and operations
• Opportunity to develop technical and communication skills