Account Supervisor (3-month Contract)

Viral Nation; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Viral Nation is seeking an Account Supervisor to drive day-to-day management of client programs in influencer marketing. You will oversee post-procurement influencer management, client conversations, and cross-functional collaboration to deliver campaigns from start to finish.

You’ll work with influencers across tiers, ensuring disclosures and best practices, while guiding junior staff and coordinating with account directors to meet client goals.

Qualifications

• 5+ years of experience in client-facing digital, social, PR or influencer role.
• Deep experience with influencer engagement across paid and earned, different tiers and segments
• Strong understanding of influencers and social media landscape
• Experience in creating social media content and driving measurement efforts for social, digital or influencer program including calculating benchmarks, engagement rates, synthesizing data
• Highly organized, with experience managing multiple clients simultaneously
• Experience working with influencers on new and/or emerging platforms (TikTok, Twitch etc)
• Additional social/digital experience in content creation, social strategy or paid media

Responsibilities

• Lead strategy across multiple influencer campaigns from one-off executions to long-term programs.
• Demonstrate creativity and conceptual thinking on client programs and projects.
• Coordinate in integrated teams to ensure seamless activity across paid, PR and creative campaigns.
• Work with influencers to create engaging, authentic content for brands.
• Manage account budgets within parameters and day-to-day budget handling.
• Maintain strong relationships with brands across verticals.
• Lead and support building client presentations.
• Oversee influencer campaigns through VN’s proprietary platform.

Skills

Client-facing

Influencer marketing

Budget management

Team leadership

Cross-functional coordination

Content strategy

Job description

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

This position plays a pivotal role in the day-to‑day management of client programs. Passionate about creative influencer strategies and knowledgeable about both paid and earned engagement across tiers of influencer, this role is expected to drive client programming from start to finish. This includes detailed tactical timelines and plans, managing day‑to‑day campaign delegation for Account Operations staff and cross‑functional teams as well as exuding an analytical approach to measuring success.

As an Account Supervisor, you’re expected to jump in at every level, from post‑procurement influencer management and facilitation to tough client conversations. You have a deep understanding of influencers across segments and channels, staying on top of disclosure guidelines, with a clear understanding of best practices for demonstrating the impact of an influencer program. This position is client‑facing and should display confidence when dealing with clients, At this level you have superior social and interpersonal skills with a demonstrated ability to work independently, while also knowing when to ‘manage up’.

What You’ll Do:

• Help lead strategy across multiple influencer campaigns from one‑off executions to long‑term, relationship‑based programs.
• Demonstrate creativity and conceptual thinking on client programs and projects.
• Work closely in integrated teams to ensure seamless coordination between activities (i.e. paid amplification, public relations programs and creative campaigns, social etc)
• Work with influencers to create engaging, authentic content on behalf of brands
• Effectively work within account budget parameters. Demonstrate a solid understanding of budget parameters and ability to handle day‑to‑day budget
• Maintain strong relationships with brands across a variety of verticals
• Lead and support the building of client presentations
• Day‑to‑day client leader, with oversight from account director and senior management
• Manage team development and growth to meet the demands and expectations of clients
• Oversee your teams influencer marketing campaigns through VN’s proprietary platform

What You Will Need To Have:

• 5+ years of experience in client‑facing digital, social, PR or influencer role
• Deep experience with influencer engagement across paid and earned, different tiers and segments
• Strong understanding of influencers and social media landscape
• Experience in creating social media content and driving measurement efforts for social, digital or influencer program including calculating benchmarks, engagement rates, synthesizing data
• Highly organized, with experience managing multiple clients simultaneously
• Experience working specifically with influencers on new and/or emerging platforms (TikTok, Twitch etc)
• Additional social/digital experience in content creation, social strategy or paid media

At Viral Nation, we specialize in building social‑first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest‑growing digital brands. Viral Nation offers a fluid, creative, and growth‑oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast‑paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

This position plays a pivotal role in the day‑to‑day management of client programs. Passionate about creative influencer strategies and knowledgeable about both paid and earned engagement across tiers of influencer, this role is expected to drive client programming from start to finish. This includes detailed tactical timelines and plans, managing day‑to‑day campaign delegation for Account Operations staff and cross‑functional teams as well as exuding an analytical approach to measuring success.

As an Account Supervisor, you’re expected to jump in at every level, from post‑procurement influencer management and facilitation to tough client conversations. You have a deep understanding of influencers across segments and channels, staying on top of disclosure guidelines, with a clear understanding of best practices for demonstrating the impact of an influencer program. This position is client‑facing and should display confidence when