Account Supervisor

Ethnicity Matters; Toronto; On-site; CAD 63,000 - 77,000; Full time

Job summary

Ethnicity Matters in Toronto seeks an Account Supervisor to lead day-to-day strategic work on client accounts, managing campaigns and ensuring delivery on time, on budget, and to a high standard. You will bridge client objectives with internal teams, mentor junior staff, and help grow the agency’s relationships with diverse brands in Canada’s multicultural market.

The role reports to the Account Management leader and offers the chance to influence creative directions, optimize performance using

Qualifications

• Experience managing client campaigns in a marketing environment.
• Strong communication and leadership skills.
• Ability to manage budgets and timelines.

Responsibilities

• Act as primary client contact for assigned accounts.
• Lead status meetings, presentations, and project communications.
• Oversee development and execution of integrated marketing campaigns.
• Manage timelines, budgets, deliverables, and project scopes.
• Guide and mentor Account Executives and Coordinators.
• Support forecasting and resource planning efforts.

Skills

Client management

Budget management

Campaign coordination

Team leadership

Stakeholder comms

Job description

Diversity lives here. Ethnicity Matters is a team of multicultural marketing experts that brings brands to diverse and new Canadian buyers in strategic and meaningful ways. We focus on educating, researching, gathering insights, and producing award-winning creative and marketing media for our clients’ brands for the ever-growing Canadian multicultural market. We’re savvy, passionate, non-traditional, and powerful, with our finger on the pulse of what matters now to ethnic communities. If this sounds like you and you want to make a difference in the booming area of ethnic marketing, we would love to hear from you – our team is growing!

Position Summary

The Account Supervisor serves as the day-to-day strategic lead on client accounts, managing campaign execution while building strong client relationships. This role bridges client objectives and internal teams to ensure projects are delivered on time, on budget, and to a high standard.

Key Responsibilities

Client Management

• Act as primary client contact for assigned accounts.
• Lead status meetings, presentations, and project communications.
• Build trusted relationships through proactive account management.
• Oversee development and execution of integrated marketing campaigns.
• Manage timelines, budgets, deliverables, and project scopes.
• Ensure campaign recommendations are grounded in audience insights and business objectives.
• Coordinate cross-functional teams, including strategy, creative, media, experiential, and influencer marketing.
• Provide clear direction and ensure accountability across stakeholders.
• Track budgets, billing, estimates, and profitability.
• Support forecasting and resource planning efforts.
• Guide and mentor Account Executives and Coordinators.
• Support team development and process improvements.

The anticipated annual base salary range for this position is $70,000+. Individual compensation within this range is determined based on job related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of Ethnicity Matters total rewards program.