Account Specialist - School

Lifetouch; Moncton; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the photography services sector is seeking a Host Service representative to provide excellent customer service and support for schools. This role involves managing account bookings, scheduling photography events, and resolving customer inquiries while maintaining confidentiality. Ideal candidates will possess strong interpersonal and organizational skills, alongside a customer service background. Join a diverse team dedicated to capturing the unique personalities of children and families across Eastern Canada.

Qualifications

• 2+ years of customer service experience or equivalent.
• Intermediate to advanced computer skills.
• Ability to handle confidential information.

Responsibilities

• Acts as the first point of contact for schools.
• Responsible for account booking management.
• Selects and inputs photo dates into the master calendar.

Skills

Customer service

Problem-solving

Interpersonal skills

Organizational skills

Communication

Education

High school diploma or equivalent

Post-secondary coursework in customer service

Tools

Microsoft Office

Google platform

Job description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

Location: Eastern Canada

What You’ll Do Here

Host Service

• Acts as the first point of contact for schools by answering thetelephone/emails.
• Investigates and resolves lab delays.
• Provides troubleshooting for Lifetouch applications.
• Contacts and works with accounts to collect and fix Composites as needed.
  
  

Contract Management and Entry

• Responsible for account booking management and accuracy.
• Completes job entry across all product lines, including ordering of salesmaterials (flyers) and school supplies.
• Contacts accounts to secure student data.
• Maintains confidentiality of school/student-related information.
  
  

Scheduling Picture Day Event(s)

• Selects and inputs photo date(s) into the master calendar.
• Contacts accounts to confirm details of upcoming scheduled photography events.
  
  

Customer Service

• Provides customer service to end consumers as required.
• Responds to and resolves customer service issues identified throughcustomer service feedback surveys.
  
  

General

• Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
• Uses safe work habits, including proper lifting, bending, pushing,pulling, squatting, twisting and driving techniques and adheres to all safety rules and guidelines.
• Other duties as assigned.
  
  

The Skills You’ll Bring

• High school diploma or equivalent with relevant post-secondarycoursework/formal customer service training.
• 2+ years of customer service experience or an equivalent combination of education and experience.
• Intermediate to advanced computer skills, including using Google platform and Microsoft Office- Excel, Word and PowerPoint.
• Superior phone and customer service skills/etiquette.
• Excellent verbal, written, listening and interpersonal skills.
• Strong problem-solving and organizational skills.
• Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.
• Ability to handle confidential information.
  
  

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.