Bilingual Account Specialist, Early Stage Collections (Remote/Hybrid)

BMO; Quebec; Remote; CAD 33,000 - 50,000; Full time

Job summary

BMO is seeking a Bilingual Account Specialist for Early Stage Collections in a remote/hybrid setup. This role involves reviewing delinquent accounts, providing exceptional customer service, and executing loss mitigation processes. Candidates should have 1-2 years of relevant experience and strong communication skills.

Qualifications

• 1-2 years of relevant experience.
• Knowledge of laws pertaining to collections.
• Familiarity with BMO products.

Responsibilities

• Review delinquent accounts and understand customer needs.
• Provide collections-related sales and service.
• Document customer interactions accurately.

Skills

Communication

Organization

Collaboration

Analytical

Job description

Bilingual Account Specialist, Early Stage Collections (Remote/Hybrid)

Join to apply for the Bilingual Account Specialist, Early Stage Collections (Remote/Hybrid) role at BMO.

1 week ago Be among the first 25 applicants.

• 7-week mandatory training.
• Work shifts from Monday to Sunday, including weekends.

Responsibilities include reviewing delinquent accounts, understanding customer needs, providing collections-related sales and service, advising on payment strategies, and supporting various areas such as coaching, quality audits, and vendor management.

• Deliver exceptional customer service to build trust.
• Develop rapport and long-term relationships with clients.
• Execute loss mitigation processes for non-performing accounts.
• Handle customer calls professionally and efficiently.
• Analyze data to provide insights and recommendations.
• Document customer interactions accurately.
• Participate in collections lifecycle and implement loss mitigation solutions.
• Follow policies and stay updated on industry trends and regulations.

Qualifications include 1-2 years of relevant experience, knowledge of laws pertaining to collections, familiarity with BMO products, and good communication, organization, collaboration, and analytical skills.

Salary ranges from $33,850 to $49,500, with details on pay structure and benefits provided.

About BMO: We are driven by a purpose to grow the good in business and life, fostering positive change and supporting our employees with growth opportunities and benefits.