Account Specialist (Inside Sales) – Trenton, On

Bryan's Auction; Canada; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Dental care

Disability insurance

Extended health care

Life insurance

On‑site parking

Paid time off

Wellness program

Work from home

Job summary

Bryan’s Auction Services Ltd. seeks an Account Specialist to join the inside sales team. You will build relationships with warm leads, educate them on Bryan’s processes, and convert leads into new accounts while supporting consignors to grow partnerships.

Responsibilities include managing the sales pipeline, coordinating with Operations, Administration, Marketing and Leadership, and maintaining CRM data for accurate reporting in a hybrid remote setup in Ontario.

Qualifications

• 3+ years inside sales experience in auction, liquidation, construction, agriculture, or heavy equipment industries.
• Proven ability to move opportunities through the sales cycle with decision-makers.
• Strong CRM/data mining skills and quota attainment record.

Responsibilities

• Communicate with internal leads and follow up on business opportunities to understand consignor needs.
• Educate consignors about Bryan’s services and available consignment options.
• Nurture leads through the sales cycle and secure consignments each month.

Skills

Prospecting

Relationship building

Negotiation

Sales pipeline management

Communication skills

Education

Degree or diploma in Sales/Business/Communications

Tools

CRM software

Job description

Who We Are

Headquartered in Puslinch, Ontario, with a second location in Trenton; Bryan’s Auction Services is the home of great deals! We’re a safe and reliable marketplace that connects a nation of buyers and sellers to deliver a winning experience. Dating back to our first auction in 1972, Bryan’s has evolved from small in-person auctions to a trusted online platform that makes buying and selling effortless and efficient. By offering a seamless end-to-end transparent process, Bryan’s has grown into a well‑known and respected business in the industry with a steady history of growth.

Beyond what it says on our website, like our founder Bryan Lillycrop and his son Ken, we are passionate not only about helping clients manage the asset transition process and buyers find great deals, but also creating a collaborative and diverse working environment that supports the personal and professional growth of our team members.

The Opportunity

Due to continued growth, we are looking for an Account Specialist to join our inside sales team. In this role you’ll build relationships with warm leads to educate them Bryan’s processes and turn leads into new accounts. You’ll also support our existing consignors to grow the partnership, manage your sales pipeline, provide exceptional account support, and collaborate closely with Operations, Administration, Marketing, and Leadership to ensure a seamless consignor experience from initial conversation through auction completion.

The Ins and Outs of the Job

Reporting directly to the Director of Marketing and Business Development, you will:

• Communicate with internal leads and follow up on business opportunities to understand the needs of potential consignors
• Maintain detailed knowledge of consignment and buy‑it‑now processes and confidently communicate these processes to consignors
• Educate potential consignors about Bryan’s services, auction processes, and available consignment options
• Nurture inside leads through the sales cycle and secure consignments into auction each month through timely follow‑up and consistent communication
• Work continuously with existing consignors to identify opportunities for further growth and development
• Work with Senior Leadership to negotiate packages and consignor commissions within Company guidelines
• Manage accounts before and after auction, working with your manager to resolve issues and maintain a positive consignor experience
• Collaborate with the Administrative and Site Leadership teams to ensure that delivery of consignor items to site is scheduled and ownerships, keys, manuals, SDS sheets, and other vital paperwork or information is communicated and delivered.
• Maintain accurate and detailed consignor, lead, opportunity, and activity information HubSpot
• Track sales activities and participate in sales meetings to report on expected auction items, client satisfaction, pipeline activity, and other relevant metrics
• Participate in sales meetings and internal training activities
• Attend trade shows, industry association events, and other networking opportunities
• Collaborate with Operations, Inventory, Administration, Marketing, Business Development, and Senior Leadership to ensure consignments and customer commitments are successfully executed
• Continually expanding upon your product knowledge and monitoring changes to industry trends or and best practices
• Working according to the Ontario Occupational Health and Safety Act and Bryan’s health and safety policies and procedures.
• Completing other duties as assigned.

Who You Are

• Are curious by nature and have a keen ability to listen and discover customer needs
• Are a strategic thinker with strong business acumen
• Have a competitive spirit, are driven by results, and are continually learning, growing, and setting bigger goals for yourself
• Are self‑motivated, persuasive, adaptable, accountable, and solution‑focused
• Understand that the foundations of strong relationships are built on integrity, authenticity, and consistency.
• Negotiate and resolve conflict with ease.
• Are highly organized and able to prioritize in order to manage your time and resources effectively.

Your education and career path are likely to have culminated in:

• A degree or diploma in Sales, Business, Communications, or a similar field is preferred.
• 3+ years inside sales and/or revenue generation experience in the auction, liquidation, construction, agriculture, or heavy equipment industries.
• Proven ability to prospect and move qualified opportunities through the sales cycle – proposing, presenting, and discussing solutions with decision‑makers.
• A high level of comfort working with CRM and data mining.
• A solid track record of achieving assigned quotas and closing deals.
• Strong problem solving and negotiation skills
• Excellent verbal and written presentation and communication skills.

While we’re not necessarily looking for someone who fits every one of these criteria, the person who will be successful in this role will likely meet the majority of both the hard and soft skills. Values play an important role in ‘how’ the business is managed and the behavioral competencies measured across the organization include teamwork, flexibility, organizational awareness, planning/organizing, and interpersonal skills.

We recognize that potential candidates, especially women and members of underrepresented groups, may choose not to apply simply because they don’t check of all of the educational or experience criteria. To help us understand how you will be successful in this role, we have included a prompt for you to highlight what you bring to the table in the screening questions.

The Interviewing Process

Candidates can expect that the interviewing process will generally include:

• A remote screening call with the Human Resources Manager.
• An interview with the Director of Marketing and Business Development and the Human Resources Manager. This may be done virtually or in‑person.

We understand that candidates who are currently employed will have to provide a notice period and respect the need for this vital transition. While we are looking to fill this role as soon as possible, we will establish a mutually agreed upon start date.

The Compensation Package

You will be rewarded for a job well done with a:

• Base salary of $50-60,000 plus bonus that accurately reflects what you bring to the role
• Competitive vacation and additional paid time off package
• Group insurance plan for you and your dependents
• Wellness and Health Care Spending Account
• Company provided laptop and a cell phone allowance
• Car allowance and mileage reimbursement
• Professional growth and development, and continual learning opportunities with industry‑recognized subject matter experts

Additionally, you will be joining a Company that:

• Has been built by a leadership team that genuinely cares about the people that work within our organization.
• Comes together to support our local community through a variety of giving and support initiatives.
• Likes to shake it up and have some fun together from time‑to‑time.
• Supports a diverse workforce – we’re proud to say our employees span all generations and backgrounds.

We thank everyone in advance for their interest in working with Bryan’s, however only qualified applicants will be invited to move through the interviewing process. We are proud to be an equal opportunity employer and strongly encourage applications from all candidates no matter their sex, gender identity or expression, race, religion, sexual orientation, disability, or any other protected ground under the Ontario Human Rights Code. Bryan’s does not use AI in our recruiting processes. This advertisement is for one existing vacancy.

In compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Bryan’s Auction Services Ltd. is committed to providing accessible employment practices for every person. Applicants who require accommodation during the recruiting process are asked to make their requests directly to the Human Resources department by calling 519-837-0710 x 131. We will make every effort to ensure that accommodation requests are met throughout the recruitment process.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On‑site parking
• Paid time off
• Wellness program
• Work from home
• French not required
• If you do not meet all of the educational or experience criteria but believe that you can excel in this role, please use this space to help us understand what unique experiences, transferrable skills, or personal characteristics you bring to the table.

Experience:

• Auction Industry: 1 year (preferred)
• CRM software: 1 year (required)
• inside sales: 3 years (required)

Language:

Work Location: Hybrid remote in Puslinch, ON