Account Services Representative- Bilingual (English & French)

Ford Motor Company; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Ford Credit Canada is seeking customer-focused individuals to join a dynamic team. This role involves managing customer interactions, engaging positively with clients, and contributing to team success in a fast-paced environment. Candidates should possess strong communication skills, customer service experience, and a High School diploma, ensuring excellence in service delivery.

Benefits

Comprehensive benefits package

Tuition subsidies

Vehicle discounts

Defined-contribution pension

Quarterly profit-sharing

Qualifications

• Excellent communication skills in both French and English.
• Unparalleled customer service experience via phone and email.
• Proficient in MS Office applications.

Responsibilities

• Engage with customers to provide excellent service and support satisfaction goals.
• Follow established procedures and adhere to company policies.
• Participate actively in team meetings and collaborate with colleagues.

Skills

Excellent communication skills

Unparalleled customer service experience

Proficiency in MS Office

Education

High School Diploma or GED Equivalency

Job description

Join our Ford Credit team as we create tomorrow! We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.

As part of the Ford Creditfamily, you’ll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

The Ford Credit team plays an important and strategic role in ensuring high levels of customer satisfaction, as well as developing relationships with Ford/Lincoln dealers. Successful candidates will work as a team to manage service levels and achieve common goals. We are a company that believes strongly in professional growth, developing business acumen, and promoting employees from within.

Qualifications

Minimum Requirement:

• Education: High School Diploma or GED Equivalency
• Excellent communication skills (written and verbal) in both French and English.
• Unparallel customer service experience via phone and email.
• Proficiency in MS Office (Word, Excel, Outlook).
• Candidate must reside in or around (40-kilometer radius) of Edmonton, AB, and be able to attend training at the Edmonton office.

Preferred Requirement:

• Work effectively in a remote team environment to manage tasks with a high level of accuracy.
• Answer inbound/place outbound calls with customer and dealer satisfaction as a priority.
• Ability to perform multiple tasks simultaneously, with the ability to pivot to other work requirements as needed.
• Resolve customer and dealer concerns in a positive and professional manner.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to apply!

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.

Responsibilities

• Make a positive impact on every customer interaction:You'll engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.
• Follow established procedures:Adhere to the Ford Credit's policies and guidelines for your work area, ensuring consistency and quality in service delivery.
• Be an active team member:Participate actively and contribute to team meetings, sharing insights and collaborating with colleagues.
• Use company resources responsibly:Utilize company email and internet access in accordance with established company policies.
• Engage in constructive feedback:Be comfortable both giving and receiving feedback from peers and supervisors in a positive, professional, and helpful manner to support continuous improvement.
• Support team and company goals:Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Ford Credit and the organization achieve its objectives and improve overall service quality.
• Adapt to changing situations:Be able to adjust quickly to changes in tasks or priorities and manage varying workloads and potential stressful situations effectively and calmly.