Account Service Representative

RBC; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

RBC seeks a detail-oriented individual for a part-time data entry position in Vancouver. The role involves processing transactions, ensuring accuracy in a dynamic team environment, and contributes to overall business objectives. Candidates should possess strong communication and problem-solving skills, with the flexibility to work various shifts.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Career development opportunities

Work/life balance options

Qualifications

• Knowledge of computer applications and keyboard skills.
• Ability to speak and write in English.
• Flexibility to work various shifts.

Responsibilities

• Process routine data entry and transactions accurately.
• Follow standard procedural guidelines for work volumes.

Skills

Communication

Critical Thinking

Customer Service

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Job description

Job Summary

Job Description

What is the opportunity?

Reporting to the Department Manager or Team Leader. Responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy Principles.

What will you do?

• Showcase basic understanding of basic products and processes.
• Follow standard procedural guidelines
• Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
• Manage all partners to develop their skills and proficiency on designated capabilities for the role/business through Development Plan activities and career planning discussions.

What do you need to succeed?

Must have:

• Knowledge on how to operate a computer applications and must have keyboard skills.
• Can speak and write in English.
• Strong attention to detail and problem resolution skills
• Flexibility to work a variety of shifts as our Centre is open Monday to Friday from 6am to 8pm.
• Can lift up to 50 lbs.

Working Conditions

• Can be standing or sitting 90% of the time.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Access to a variety of job opportunities across business and geographies

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

190 E 4 AVE:VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

0

Employment Type:

Part time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Casual

Pay Type:

Salaried

Posted Date:

2025-06-25

Application Deadline:

2025-07-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.