Account Manager, National Accounts – Markham, Ontario, Canada

Claimspro-Lp; Markham; Hybrid; CAD 80,000 - 112,000; Full time

Benefits offered by this job

Hybrid work model

Flex-benefit plan

Education reimbursement

Support for continuing education

Job summary

Davies Group is seeking a full-time Account Manager for National Accounts in Markham, Ontario. This hybrid role offers $80,300–$111,500 CAD annually, with a suite of benefits and continuous education support. You will manage auto, property and GL claims, lead a team, and drive client outcomes across Canada.

You will collaborate with senior executives coast to coast, maintain SLAs, and mentor staff while leveraging iAdjust software and corporate support resources.

Qualifications

• University Degree and/or CIP/FCIP Designation.
• Minimum of 7 years’ experience in Property & Casualty claims adjusting; multi-provincial experience preferred.
• Minimum 5 years supervisory experience.
• Fully licensed in Ontario or eligible for licensure in Ontario and other provinces.
• Strong communication skills: listening, interviewing, negotiating; adapt style to audience.
• Proficient with MS Office (Excel, Word, PowerPoint) and able to learn new systems.
• French language skills are an asset.

Responsibilities

• Manage a portfolio of client accounts relating to automobile, property and general liability exposures.
• Establish and implement Best Handling Practices unique to each client.
• Respond to client and internal stakeholders’ inquiries and concerns as needed.
• Create and maintain Service Level Agreements and Claims Handling Process documents.
• Conduct regular stewardship and client-facing meetings.
• Support achievement of financial and production targets through KPIs (abeyance, billings, response times, cycle times, AR).
• Provide leadership, guidance and mentorship to a dedicated adjusting team.
• Advise on claims matters and technical issues; participate in RFPs and contract renewals.

Skills

P&C claims experience

Supervisory experience

Communication skills

MS Office proficiency

French language (asset)

Education

University Degree or CIP/FCIP designation

Job description

Account Manager, National Accounts – Markham, Ontario, Canada

Account Manager, National Accounts – Markham, Ontario, Canada

Compensation range: $80,300.00 – $111,500.00 annually

We have an existing opportunity to add a full-time Account Manager to our team! This is a Hybrid position that is available to anyone living in Ontario.

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles – the sky is the limit.
• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• You are compensated for your billable hours and other costs.
• Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending.
• Your continuous education fees are reimbursed to maintain your license.
• Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance.

Working with the National Accounts Leadership team, the main responsibility of this role is to provide/manage effective claims management solutions for our top commercial and personal lines clients.

Role Responsibilities:

• Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
• Establish and implementation of Best Handling Practices unique to each client.
• Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.
• Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
• Conduct regular stewardship and client facing meetings
• Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times,cycle times, and account receivables.
• Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
• Weekly review of the operational dashboard KPI targets
• Potential leadership, guidance and mentoring of a dedicated adjusting team
• Act in a consultative and advisory capacity on claims matters and technical issues
• Participation in the RFP process for new business and existing client contract renewals

Qualifications & Experience:

• University Degree and/or CIP/FCIP Designation
• Minimum of 7 years’ experience in Property & Casualty claims adjusting,multi provincial experience preferred
• Minimum 5 years supervisory experience
• Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Ability to speak and write in French is an asset

Competitive Compensation: $80,300.00 – $111,500.00 CAD Annual – Compensation is commensurate with experience, qualifications, and internal equity

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.