Account Manager, National Accounts, Hybrid (Markham, ON)

SCM; Markham; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the insurance sector is seeking an Account Manager for National Accounts in Markham, ON. This role involves managing client accounts, ensuring effective claims management solutions, and leading a dedicated adjusting team. Ideal candidates will have extensive experience in property and casualty claims and strong communication skills. The position offers opportunities for career growth and a flexible benefits plan.

Benefits

Flexible Benefits Plan

Continuous Education Reimbursement

Excellent Work-Life Balance

Qualifications

• Minimum of 7 years’ experience in Property & Casualty claims adjusting.
• At least 5 years supervisory experience.
• Full licensure in Ontario or eligibility to obtain it.

Responsibilities

• Manage a portfolio of client accounts related to automobile, property, and general liability exposures.
• Establish and implement Best Handling Practices tailored to each client.
• Support achievement of financial and production targets through managing KPIs.

Skills

Communication

Negotiation

Interpersonal Skills

Organizational Skills

Customer Service

Education

University Degree

CIP/FCIP Designation

Tools

Microsoft Office Suite

Job description

Company:

ClaimsPro LP
Account Manager, National Accounts, Hybrid (Markham, ON)

Why join ClaimsPro? We are proud of our people, and it shows:

• Be part of a team of over 700 independent adjusters across 9 provinces and 2 territories.
• Opportunities for career growth into other claims lines, branch management, or new roles nationwide.
• Work with industry-leading software designed by adjusters for adjusters, maintained by our in-house developers.
• Supported by experienced local claims support, centralized after-hours support, and dictation services.
• Claims workload driven by senior executives and business development teams nationwide.
• Compensation based on billable hours and other costs, with a customizable flex-benefit plan for health coverage.
• Excellent work-life balance.
• Reimbursement for continuous education to maintain your license.
• Balanced workload to ensure high-quality work and manageability.

Visit www.scm.ca or www.claimspro.ca to learn more.

ClaimsPro is a national independent adjusting company providing claims services for insurers, self-insured entities, and organizations with high financial retentions.

Job Description

Working with the National Accounts Leadership team, the core responsibility of this position is to provide and manage effective claims management solutions for our top commercial and personal lines clients.

Job Duties:

• Manage a portfolio of client accounts related to automobile, property, and general liability exposures.
• Establish and implement Best Handling Practices tailored to each client.
• Perform daily tasks such as responding to client and internal stakeholders and addressing inquiries or concerns.
• Create and maintain Service Level Agreements and Claims Handling Process/Guideline documents according to contractual obligations.
• Conduct regular stewardship and client-facing meetings.
• Support achievement of financial and production targets through managing KPIs like abeyance, billings, response times, cycle times, and receivables.
• Manage adjuster performance through quality assurance reviews, audits, and regular meetings.
• Review operational dashboard KPIs weekly.
• Potentially lead, guide, and mentor a dedicated adjusting team.
• Act as a consultative advisor on claims and technical issues.
• Participate in RFP processes for new business and contract renewals.

Qualifications & Experience:

• University Degree and/or CIP/FCIP Designation.
• Minimum of 7 years’ experience in Property & Casualty claims adjusting; multi-provincial experience preferred.
• At least 5 years supervisory experience.
• Full licensure in Ontario or eligibility to obtain it, and in other provinces.
• Strong communication, negotiation, and interpersonal skills, adaptable to different audiences.
• Excellent organizational skills to prioritize and manage conflicting priorities.
• Proficiency in Microsoft Office Suite, especially Excel, Word, PowerPoint, and ability to learn new systems.
• Proactive, positive customer service approach.
• Ability to handle conflict and difficult situations effectively.
• Strong negotiation skills.
• French language skills are an asset.

Environment/Work Conditions: SCM Insurance Services and affiliates welcome applications from people with disabilities. Accommodations are available upon request throughout the recruitment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services does not accept unsolicited resumes from third-party recruiters and requests agencies not to contact employees or managers directly. SCM will not pay fees for unsolicited resumes and considers resumes submitted directly by candidates.