Account Manager, National Accounts, Hybrid (Markham, ON)

SCM Insurance Services; Markham; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading insurance company is seeking an Account Manager for National Accounts in a hybrid role based in Markham, ON. The successful candidate will manage client accounts and ensure effective claims management solutions, contributing to financial targets and client satisfaction. This role requires strong communication and organizational skills, with opportunities for career growth and a supportive work environment.

Benefits

Flexible benefit plan

Reimbursement for continuous education

Excellent work-life balance

Qualifications

• Minimum 7 years’ experience in Property & Casualty claims adjusting.
• At least 5 years of supervisory experience.

Responsibilities

• Manage a portfolio of client accounts related to automobile and property.
• Conduct regular stewardship and client-facing meetings.
• Support financial and production targets by managing KPIs.

Skills

Communication

Negotiation

Customer Service

Organizational Skills

Education

University Degree

CIP/FCIP Designation

Tools

Microsoft Office Suite

Job description

Account Manager, National Accounts, Hybrid (Markham, ON)

Join to apply for the Account Manager, National Accounts, Hybrid (Markham, ON) role at SCM Insurance Services.

Company

ClaimsPro LP

Why join ClaimsPro?

• Be part of a team of over 700 independent adjusters across 9 provinces and 2 territories.
• Opportunities for career growth into other claims lines, management, or new roles across Canada.
• Work with industry-leading, modern software designed by adjusters for adjusters.
• Supported by experienced local claims teams, centralized after-hours support, and dictation services.
• Claims workload driven by senior executives and business development teams nationwide.
• Compensation based on billable hours, with a customizable flex-benefit plan.
• Excellent work-life balance.
• Reimbursement for continuous education to maintain licensing.
• Balanced workload to ensure high-quality work and manageability.

Visit www.scm.ca or www.claimspro.ca to learn more.

ClaimsPro is a national Independent Adjusting company providing claims services for insurers, self-insured entities, and organizations with high financial retentions.

Job Description

Working with the National Accounts Leadership team, this position's core responsibility is to provide and manage effective claims management solutions for top commercial and personal lines clients.

Job Duties

• Manage a portfolio of client accounts related to automobile, property, and general liability exposures.
• Establish and implement Best Handling Practices tailored to each client.
• Respond to inquiries from client and internal stakeholders, addressing concerns as needed.
• Create and maintain Service Level Agreements and Claims Handling Guidelines per contractual obligations.
• Conduct regular stewardship and client-facing meetings.
• Support financial and production targets by managing KPIs such as abeyance, billings, response times, cycle times, and receivables.
• Manage adjuster performance through quality reviews, audits, meetings, and complaint resolution.
• Review operational dashboards weekly for KPI targets.
• Potentially lead, guide, and mentor a dedicated adjusting team.
• Act as a consultative advisor on claims and technical issues.
• Participate in RFP processes for new business and contract renewals.

Qualifications & Experience

• University Degree and/or CIP/FCIP Designation.
• Minimum 7 years’ experience in Property & Casualty claims adjusting, with multi-provincial experience preferred.
• At least 5 years of supervisory experience.
• Fully licensed in Ontario or able to obtain licensing in Ontario and other provinces.
• Strong communication skills, including listening, interviewing, negotiating, adaptable to audience.
• Organizational skills to prioritize and manage conflicting tasks effectively.
• Proficient with Microsoft Office Suite, especially Excel, Word, PowerPoint; quick to learn new systems.
• Proactive, positive customer service approach, handling inquiries timely.
• Effective interpersonal skills for conflict resolution and difficult situations.
• Strong negotiation skills.
• French language skills are an asset.

Environment/Work Conditions

SCM Insurance Services and affiliates welcome applications from people with disabilities. Accommodations available upon request during recruitment.

Additional Information

SCM Insurance Services does not accept unsolicited resumes from third-party recruiters and will not pay fees for such submissions. Resumes from candidates directly are welcomed.

Other Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Insurance