Account Manager (Mid-Market)

Katalyze AI, Inc.; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Katalyze AI, Inc. is seeking an Account Manager to own a growing pharma/biotech client portfolio across Canada, including Toronto.

You will drive renewals and expansion revenue, and build strong relationships with scientists, quality leads, and operations directors. Collaborate with Customer Success and Product teams to quantify ROI and ensure clients gain ongoing value from our AI-driven biomanufacturing platform.

Qualifications

• 3+ years of B2B account management or SaaS sales experience.
• Proven track record of meeting retention and expansion targets.
• Strong ability to engage technical and executive stakeholders.
• Excellent communication translating AI or biotech concepts into business value.
• Experience in fast-paced, early-stage startups is a plus.
• Background in pharma, biotech, or life sciences valued.

Responsibilities

• Own and grow a portfolio of pharma and biotech accounts, driving renewals and expansion revenue.
• Build trusted relationships with scientists, quality leads, and operations directors.
• Conduct regular business reviews to align on customer goals and demonstrate ROI.
• Partner with Customer Success and Product teams to ensure clients are getting value from the platform.
• Identify upsell and cross-sell opportunities and execute on them in collaboration with the Sales team.
• Serve as the voice of the customer internally — surface insights that inform product and go-to-market strategy.

Skills

Account management

Sales

Relationship building

Communication

SaaS

Life sciences

Startup experience

Cross-functional collaboration

Strategic thinking

Negotiation

Tools

Salesforce

HubSpot

Job description

Full Time - Hybrid / Remote Canada (Toronto preferred; remote within Canada considered)

About Katalyze AI

Katalyze AI is a fast-growing AI-driven biotech platform company on a mission to make life-saving drugs accessible and affordable for everyone. Our AI Agents help pharmaceutical and biotech companies increase production efficiency, reduce costs, and minimize waste. We're a team of humble, fast-moving, and curious craftspeople working at the intersection of science and AI.

About the Role

We're hiring an Account Manager to help us deepen relationships with our growing base of pharma and biotech clients. As a key member of our Sales team, you'll own a portfolio of accounts and be responsible for ensuring customers achieve meaningful outcomes with the Katalyze AI platform — from onboarding through renewal and expansion.

You'll work closely with our customers — scientists, operations leaders, and quality teams at pharma manufacturers — to understand their goals, navigate challenges, and demonstrate the ongoing value of AI-driven biomanufacturing. This is a high-impact role where you'll be directly contributing to Katalyze AI's growth while helping clients bring life-saving medicines to market faster and more efficiently.

What You'll Do

Own and grow a portfolio of pharma and biotech accounts, driving renewals and expansion revenue

Build trusted relationships with key stakeholders including scientists, quality leads, and operations directors

Conduct regular business reviews to align on customer goals and demonstrate ROI

Partner with Customer Success and Product teams to ensure clients are getting value from the platform

Identify upsell and cross-sell opportunities and execute on them in collaboration with the Sales team

Serve as the voice of the customer internally — surface insights that inform product and go-to-market strategy

Manage the full post-sale commercial cycle including contract negotiations and renewals

What We're Looking For

3+ years of B2B account management or sales experience, ideally in SaaS or life sciences

Track record of meeting or exceeding retention and expansion targets

Strong relationship-building skills with the ability to engage technical and executive stakeholders

Excellent communication skills — you can translate complex AI or biotech concepts into clear business value

Self-starter mentality with strong organizational skills and comfort managing multiple accounts

Experience working in a fast-paced, early-stage startup environment is a plus

Background in pharma, biotech, or life sciences is highly valued

Nice to Have

Familiarity with GxP environments, manufacturing operations, or regulated industries

Experience with CRM tools (e.g., Salesforce, HubSpot)

Knowledge of AI/ML products or data platforms

French language skills (an asset for Quebec-based clients)