Account Manager - Higher Education

Mentimeter; Toronto; Hybrid; CAD 97,000 - 125,000; Full time

Benefits offered by this job

Pension contributions

Job summary

Mentimeter seeks an Account Manager to lead expansion of our Enterprise customers in North America, focusing on renewals and up-sell as a trusted adviser. This role requires an entrepreneurial tempo with strong commercial initiatives to drive revenue growth and long-term strategic relationships.

You will work with cross-functional teams, influence product and marketing, and leverage data to guide opportunities. Hybrid in-office 3 days/week in Toronto, ON.

Qualifications

• Experience 2+ years as CSM or Account Manager in SaaS.
• Experience with achieving a sales quota.
• Ability to assess business opportunities and use data to persuade stakeholders.
• Strong relationship-building and drive for commercial initiatives with customers.
• Knowledge of software contract terms and conditions for fair transactions.
• Strong negotiation, pipeline and forecasting skills.
• Must be permitted to work and live in Toronto, ON; hybrid role requiring in-office presence 3 days a week.

Responsibilities

• Full commercial ownership of current Higher Education customers across North America.
• Drive revenue growth by building a strong pipeline and expanding customers; measure success on Net Revenue Retention (NRR).
• Manage a continuous pipeline for new expansion and up-sell opportunities.
• Own renewals of ongoing agreements to prevent churn.
• Assess business opportunities and use data to support decision-making for customers.
• Develop a strategy for scalable customer expansion and success.
• Collaborate with Customer Success Managers and other sales roles; liaise with marketing/product on customer voice.

Skills

SaaS Account Mgmt

Sales quota

Negotiation

Forecasting

Pipeline management

Education

Bachelor or Master’s degree

Tools

Intercom

Mixpanel

Google Analytics

Salesforce

Job description

Mentimeter is an engagement company with a simple goal: to make every leader better. Through interaction, insights and recommendations, its platform helps organizations turn participation into better understanding and stronger performance.

Founded in Stockholm in 2012, Mentimeter is used by 20 million people each month across 1.3 million organizations. At Mentimeter, we believe better leadership starts with listening and that the strongest results are achieved together. That’s why we foster a culture built on curiosity, collaboration and shared ownership. By joining us, you’ll help leaders turn participation into deeper understanding and stronger performance, advancing our ambition to help more than one billion people listen, learn and work better together.

As an Account Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our customers.

We expect you to have an entrepreneurial tempo with the main focus on commercial initiatives to drive revenue growth among our Enterprise customers. We are looking for someone who can create long-term and strategic relationships with out customers.

We use the theory of Predictable Revenue, and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. Sales are currently growing over 10% per month and you will be the driving force to accelerate that growth even further.

Responsibilities for the role

• Full commercial ownership of our current Higher Education customers across North America.
• Drive revenue growth by building a strong pipeline and expanding our customers. Your success is measured on Net Revenue Retention (NRR)
• Manage a continuous pipeline for new expansion and up-sell opportunities
• Ownership of renewals of ongoing agreements in order to prevent churn
• Ability to assess business opportunities and use data in order to support decision-making towards customers
• Develop a strategy for best-in-class scalable customer expansion and customer success
• Collaborate together with Customer Success Managers on strategic enterprise customers in addition to working with other sales roles on a day to day basis
• Work closely with the marketing and product team by serving as the voice of your customers as well as listening to the market needs

Responsibilities not included in the role

• Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well)
• Closing new customer contracts (Account Executives does that)
• Day-to-day support (We have minimal support, and a support specialist is responsible for this)

Resources we have to support you

• World-class lead-generation from the Marketing and Product teams
• Marketing and Sales team to support in analysis and tactics
• Sales Development Representatives to support in lead qualification
• Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)

Must-haves for the role

• Experience of 2+ years as CSM or Account Manager in SaaS industry
• Experience with Sales and achieving a sales quota.
• Ability to assess business opportunities and use data to make informed decisions and persuade others
• Passion for building long-term relationships as well as driving commercial initiatives with customers
• Knowledge of software contract terms and conditions with the ability to create fair transactions
• Strong negotiation, pipeline and forecasting skills
• Permitted to work & live permanently in Toronto, ON. (This is a hybrid role, which requires you to be in office 3 days a week. This can also be subject to change depending on business needs)

Nice to have

• Bachelor or masters degree (field not important)

Compensation model

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. You can read about our benefits and perks here . Compensation span for this role: $97,000 - $125,000 CAD.

What Mentimeter can offer

At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the- art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

AI and Hiring at Mentimeter

At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people.AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together.

Culture at Mentimeter

At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.