Account Manager, Emerging Growth

Absorb Software Inc.; Canada; Remoto; CAD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first work

Flexible work arrangements

Health and wellness benefits

Career growth and internal mobility

Descrizione del lavoro

Absorb Software Inc. is seeking a client-focused Account Manager to grow and protect a portfolio of customers in a fully remote environment.

You will cultivate trusted relationships, uncover upsell and cross-sell opportunities, and guide customers to achieve measurable value from Absorb’s LMS platform. The role emphasizes retention, expansion, and cross-team collaboration across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle.

Competenze

• Post-secondary degree in business or related field.
• 1–2 years of experience managing client relationships and driving revenue growth.
• Strong time management and organizational skills.
• Excellent verbal and written communication; outgoing with sales mindset.

Mansioni

• Increase net dollar retention of your book through proactive upsells and cross-sells.
• Lead client contract renewals to grow Annual Recurring Revenue.
• Identify and close new opportunities within accounts to support land-and-expand.
• Create proposals and statements of work to move deals forward.

Conoscenze

Account management

Relationship management

Upselling

Cross-selling

Formazione

Bachelor's degree in business

Strumenti

Salesforce

Gong

Gainsight

Zendesk

Descrizione del lavoro

\"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about owning a book of business, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home\" - Andrew Nelmes, VP, Account Management
You will drive growth by expanding customer adoption of Absorb and by uncovering upsell and cross-sale opportunities within your existing accounts. A core part of your role is protecting and increasing the value of your book of business through strong retention practices and a deep understanding of each client’s goals. Success is measured through net retention targets tied directly to the performance of your assigned accounts.

Key responsibilities and accountabilities:

Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue.

Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long-term partnerships.

Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy.

Create accurate proposals, statements of work, and other client facing documents that support your sales process and drive deal momentum.

Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner.

Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business.

Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations.

Participate in team meetings and collaborative projects that help improve sales processes and overall performance.

Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported.

Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers.

What you’ll bring:

Post-secondary degree (preferably in business or a related field)

1-2 years of experience successfully managing client relationships and driving revenue growth through upselling

Very strong time management and organizational skills

Very strong verbal and written communication skills

Outgoing and personable nature with a sales driven attitude, strong team player

Ability to thrive in a dynamic, fast-paced environment that changes constantly

Additional preferred qualifications:

Experience working with a global client base

Strong MS Office skills – primarily Excel and PowerPoint

Fluency in additional languages

Experience working with industry tools such as Salesforce

Technologies we use:

AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

What we offer:

Fully remote-first work with flexible work arrangements

Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location

New Hire Equipment Allowance and monthly Flex Allowance to support your success

Endless opportunity for career growth and internal mobility

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting‑edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

We achieve exceptional results by genuinely caring about each other and the work we do

We’re united, and we grow through our commitment to elevating continual learning!

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.