Account Manager, Defence

Esri Canada Limited; Ottawa; Hybrid; CAD 87,000 - 103,000; Full time

Benefits offered by this job

Work from Home or Hybrid

Generous Paid Time Off

RRSP match

Training & development

Company-sponsored events

Flexible work arrangements

Job summary

Esri Canada Limited is seeking an Account Manager to lead Defence accounts and drive solution engagement with the Department of National Defence. You will build trusted relationships, shape opportunities, and coordinate internal resources to deliver tailored GIS software, services and training solutions.

You will work with Customer Success and other teams to support adoption, renewals, and growth, while maintaining clear account plans and effective engagement strategies in a Federal context.

Qualifications

• 5+ years influencing outcomes and managing stakeholder relationships.
• Experience in sales or account management with solution-based selling.
• Experience with Federal/public-sector clients preferred.
• Fluency in English essential for client communication.

Responsibilities

• Lead account management and solution engagement for assigned DND portfolio.
• Build trusted relationships with DND stakeholders and understand their needs.
• Shape and advance solution opportunities with internal teams and senior managers.
• Develop and maintain account plans supporting outcomes and long-term growth.
• Serve as primary contact for DND accounts and coordinate internal resources.
• Collaborate with Customer Success to support renewal planning and expansion.

Skills

Account management

Sales

Stakeholder management

Public sector experience

CRM (Salesforce)

Education

GIS degree

Job description

Esri Canada has an exceptional opportunity for an Account Manager to join our Federal Sector Services department.

Reporting to the District Manager of Defence, the Account Manager, Defence is responsible for independently managing an assigned portfolio of Department of National Defence (DND) customer accounts, leading account execution, solution engagement, and customer relationships. Working under broad direction, this role develops and maintains account plans, advances solution initiatives, and positions Esri Canada’s software, professional services, and training solutions to address customer needs within the Federal environment.

The Account Manager, Defence acts as the primary point of contact for assigned DND accounts and collaborates closely with Customer Success, Professional Services, and other internal stakeholders to support customer satisfaction, adoption, and sustained account engagement. This role requires a strong understanding of customer priorities, procurement environments, and solution value within a complex public‑sector context.

This role will be based in Ottawa, Canada.

About us

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day in the Life of an Account Manager at Esri Canada

• Lead the execution of account management and solution engagement for an assigned portfolio of Department of National Defence customer accounts.
• Build and maintain trusted relationships with DND customer stakeholders, developing a strong understanding of customer needs, priorities, and operating environment.
• Identify, shape, and advance solution opportunities with internal teams and senior Account Managers, supporting alignment to customer objectives.
• Develop and maintain account plans that support customer outcomes, long‑term account development, and sustained engagement within the Federal Sector.
• Act as the primary point of contact for assigned DND accounts, coordinating internal resources to support customer objectives and solution delivery.
• Partner with Customer Success to support coordinated customer engagement, renewal planning, and expansion opportunities.
• Lead responses to RFPs, proposals, and customer requests, coordinating contributions from internal subject‑matter experts as required.
• Communicate solution value clearly and effectively, tailoring messaging to DND stakeholders and decision‑makers.
• Maintain accurate visibility into account activity, priorities, and solution discussions within Salesforce.
• Maintain a solid working knowledge of Esri Canada products, services, partner solutions, and their application within the Department of National Defence context.

What you bring to the team

• Minimum 5 years of experience in a role focused on influencing outcomes, delivering internal or external solutions, and managing stakeholder relationships, or experience in sales or account management involving solution‑based selling.
• Demonstrated experience managing customer accounts.
• Experience working with Federal or public‑sector clients is preferred
• Ability to collaborate effectively across Sales, Customer Success, Professional Services, and other internal teams.
• Strong working knowledge of Salesforce or similar CRM tools.
• University Degree and or College Diploma in GIS, Geography or related discipline.
• An equivalent combination of education and relevant experience may be considered.
• Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions

Bonus points for this position

• Proven ability to independently manage customer relationships and drive sales outcomes.
• Strong communication, presentation, and negotiation skills.
• Demonstrated customer focus and ability to translate business needs into solution‑based recommendations.
• Strong organizational, forecasting, and time‑management skills.
• Bilingual (English/French) is considered an asset.

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $86,900 to $103,200 annuallyand additional commission/incentive, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

What Esri Canada offers you

We prioritize our employees’ well-being and work-life balance. Our benefits include:

• Work from Home or hybrid work
• Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
• 3 weeks of paid annual vacation, increasing with years of service
• 50 hours of Paid-Time Off (PTO) for personal needs
• 32 hours of Summer Days
• Winter holiday office closure
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company perks including discounts on gym memberships, technology purchases and more.
• Company-sponsored events and social activities
• Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We valueemployment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.