Account Manager - CRM/CAS

Medtronic; Saskatoon; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global healthcare technology leader is seeking a sales professional in Saskatoon to drive sales growth and develop customer relationships. This role involves promoting products, meeting sales targets, and conducting market research. The ideal candidate has a Bachelor's degree and relevant experience in the medical device field. A competitive salary and flexible benefits package are offered to support career development and employee well-being.

Benefits

Competitive Salary

Flexible Benefits Package

Qualifications

• Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences.
• Ability to establish and maintain customer relationships.
• Experience managing multiple accounts and sales processes.

Responsibilities

• Promote and sell products to meet sales targets.
• Develop long-term relationships with stakeholders.
• Conduct market research to identify opportunities.
• Communicate customer feedback to internal teams.

Skills

Sales Strategy

Relationship Management

Market Research

Forecasting

Communication

Education

Bachelor’s Degree

Associate’s Degree

High School Diploma

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

• Align with Manager to build and execute on a comprehensive strategic plan to exceed sales revenue targets on a quarterly basis. Collaborate with Manager, Marketing and other business unit colleagues to identify and close revenue generating opportunities. Provide detailed and bold sales forecasts; identifying risk, action items, and resources needed to achieve. This role involves fluidly and cohesively working across the Medtronic matrix and with key customers to evolve the role according to rapidly changing market dynamics.

• The purpose of the position is the development of long-term relationships with customers. Own, lead and contribute to the account blue sheet and strategic selling process. Liaise with Strategic Partnership Manager (SPM) and Regional Sales Manager (RSM) for account development.

Responsibilities may include the following and other duties may be assigned.

• Promotes and sells Medtronic's products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets.
• Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals.
• Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services.
• Promotes and establishes education of the company's products and/or services.
• Conducts market research including customers and competitors activities.
• Implements market development plans/strategies and changes as needed.
• Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR).
• Foster a strategic approach to drive consistent growth.
• Be laser focused to exceed AOP, each quarter, while diligently managing expenses.
• Bold and accurate forecasting is key!
• Effectively managing/optimizing consignment inventory is critical.
• The position requires a true entrepreneurial, ‘hunter’ skillset.
• With Manager, coordinate the schedules of local Clinical Specialists (where applicable) to optimize procedural case coverage/patient programming and other required tasks.
• Successful completion of required (and ongoing) product and sales related training curriculum.
• Compliance with completing Medtronic functional training and education modules.
• Manage hospital, SSO and GPO contracts (Pre-tender, Tender, Implementation).
• Building a robust Capital Funnel and associated Sales Plan is essential.
• Optimize increasing technical scope that often crosses OU lines.
• Clearly articulate strategic objectives to navigate and deliver value to Provincial healthcare systems.
• Establish education programs related to the company's products and/or services.
• Drive share within the defined market and territory.
• Ability to support account clinical support demands as required.
• Implement and execute launch plans for defined portfolio.
• Develop relationships and maintain continuity within the defined market.
• Liase with marketing and engage key clinical stakeholders and administrators in abroader “value” story regarding the related product offering associated with the position.

SALES PROFESSIONAL CAREER STREAM

Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales.

DIFFERENTIATING FACTORS

Autonomy

Established and productive sales professional managing multiple small to mid-size accounts. Sells products and/or services to a group of clients and identifies new and potential customers. Works independently with general supervision. Builds relationships.

Organizational Impact

Works to achieve individual sales targets within product area and/or account by selling products/ services, developing new accounts and/or expanding existing accounts. Has a direct impact on achieving department’s sales results. May help to set objectives or goals for individual or team accounts. Works on larger, moderately complex accounts or has a small or medium-sized quota/territory. Understands market landscape, marketing and pricing structure, more influence on pricing structures. Works with sales, marketing and finance to structure complex contracts.

Innovation and Complexity

Makes adjustments or recommends enhancements in sales processes to solve problems or improve effectiveness of job area. Recommends changes in account tactics to achieve sales goals. Exercises judgment within defined procedures and practices to determine appropriate action.

Communication and Influence

May influence parties within own job function at an operational level. Obtains or provides information requiring some explanation or interpretation. Communicates with external customers and / or vendors, involving negotiation and / or presentations in order to manage relationships and close sales.

Leadership and Talent Management

Normally receives general instructions on routine work, detailed instructions on new projects or assignments. May provide guidance and assistance to entry level sales professionals and / or support employees.

Required Knowledge and Experience

• High School Diploma (or equivalent) AND 6+ years experience*
• Associate’s Degree AND 4+ years experience*
• Bachelor’s Degree AND 2+ years experience*

*Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.