Account Manager (Creative & Digital Agency)

Love + Money Agency; British Columbia; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

Join a vibrant creative agency as an Account Manager, where you'll play a crucial role in maintaining client relationships and driving new business in North America. Ideal candidates have strong experience in account management or business development within a digital agency. You'll collaborate with creative teams, lead client proposals, and help shape the agency's growth strategy. Located ideally in Victoria or Vancouver, this hybrid role offers a chance to thrive in a dynamic setting while expanding your professional network.

Qualifications

• Experience in account management or business development within a brand, digital, or creative agency.
• Strong understanding of branding, digital strategy, and creative services.
• Experience in nurturing client relationships.

Responsibilities

• Own client relationships to ensure long-term revenue growth and retention.
• Develop new business opportunities and expand North American operations.
• Lead proposals and pitches alongside creative teams.

Skills

Relationship-building

Negotiation

Deal structuring

Strategic thinking

Education

5+ years of experience in account management or business development

Job description

Join to apply for the Account Manager (Creative & Digital Agency) role at Love + Money Agency

Join to apply for the Account Manager (Creative & Digital Agency) role at Love + Money Agency

Location: British Columbia, Canada (ideally Victoria or Vancouver)

Why This Role Exists

Love & Money is expanding into North America. With a new home base in Victoria, BC (on the waterfront) and new US and Canadian clients in our roster, we’re ready to invade all 51 of the not-so-United States.

To do that, we need the help of a sharp, strategic Account Manager who can strengthen client relationships, drive revenue growth, and contribute to new business development. This role is a hybrid of account management and sales—ensuring that our work remains world-class while identifying new opportunities to grow our impact.

Proactive, not reactive. Certainly active.

We need someone who can proactively spot opportunities, navigate client needs, and help us build a smarter, more profitable new business pipeline. You should be able to handle all in-bound enquiries, spin up new scopes, close deals, and onboard new clients. You should be always looking for new opportunities to do world-class work. You should be comfortable with sales targets, scopes, and conversations about money…without being a blowhard (it’s possible, we know it is.)

For a good time. And a long time.

We believe that brands and digital products — like client relationships — are always in beta. And that the best client relationships are long and profitable for both parties. So, we expect that a significant part of the business you secure will be through your existing clients. That means a deep partnership with every client that you’re assigned to and thinking about the relationship in a way that benefits both parties.

What You’ll Do

• Own client relationships—ensuring long-term revenue growth, retention and advocacy.
• Develop new business opportunities—working alongside Jesse (Partnerships Director) to expand North American operations.
• Lead proposals & pitches—working with the Creative and Strategy teams to shape compelling brand and digital solutions.
• Contribute to Love + Money’s growth strategy—helping shape how we price, pitch, and position our work in the market.
• Be an ambassador for Love + Money wherever you go.
• Probably call your old contacts and tell them about your sweet new job at a cool new agency etc. etc etc.

Ideal Candidate

• 5+ years of experience in account management or business development within a brand, digital, or creative agency.
• Strong understanding of branding, digital strategy, and creative services.
• Confident in relationship-building, negotiation, and deal structuring.
• Based in Canada (ideally Victoria or Vancouver).
• A network in North America’s creative industry is a major plus.

What Success Looks Like:

• Clients feel supported, engaged, and excited to work with us.
• High conversion rates for new business pitches.
• New business leads turn into long-term relationships.
• We have a stronger, more profitable North American pipeline.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Design Services

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