Account Manager - Commercial Insurance

Westland Insurance Group; Calgary; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Open culture

Growth opportunities

Autonomy

Inclusive culture

Total rewards program

Values Days

Volunteer Days

Job summary

Westland Insurance Group Ltd in Calgary is seeking a Commercial Account Manager to advise clients on insurance needs and deliver exceptional service. You will own relationships, identify coverage requirements, and drive client satisfaction in a collaborative, growth-focused environment.

The role offers a hybrid work model with opportunities for professional development and a strong rewards program. Team collaboration and community support are emphasized in Westland's inclusive culture.

Qualifications

• Sincere and personable with strong verbal communications to explain complex information clearly.
• Ability to build authentic relationships with clients and partners.
• Demonstrated time management, multi-tasking, and confidentiality during busy workdays.

Responsibilities

• Identify exposure to loss and recommend appropriate coverage.
• Cultivate client relationships from sales to service with consistently excellent experience.
• Leverage software to manage and convert leads and stay organized.
• Manage policy renewals, changes, and cancellations.
• Uphold a client-first focus throughout the claims process.

Skills

Strong verbal communications

Relationship building

Time management

Confidentiality

Adaptability

Client-facing

Education

Broker Level 2 License

CAIB/CRM/CIP designation in progress

Tools

CRM software

Job description

Calgary (East Village), AB, 1111 Olympic Way SE #300, Calgary, Alberta, Canada

Job Description

Posted Monday, August 10, 2026 at 7:00 AM

We’re searching for a Commercial Account Manager .Are you searching for new possibilities?

Westland Insurance Group Ltd has an exciting opportunity for a Commercial Account Manager in Calgary. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on expanding their management experience in a rapidly growing organization.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what’s possible, with Westland

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As a Commercial Account Manager, you're a trusted advisor, who owns and supports client relationships and understands their business needs in order to provide effective insurance solutions.

Interested in learning more?

Why you’ll love Westland:

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why we’ll love You:

• Sincere and personable, your strong verbal communications skills help you explain complex information in a simple manner
• Building authentic relationships comes naturally to you
• You're a master time manager, who can multi-task with the best of them, plus you demonstrate confidentiality and discretion
• Ready to pivot – you adapt when priorities change throughout the day based on client needs
• Bonus! 3 years of Commercial insurance experience with Broker Level 2 License, working towards a CAIB, CRM or CIP designation

Once here, you’ll:

• Be a contributing member of our inclusive culture, alongside a vibrant national team of people with a wide variety of backgrounds.
• Identify exposure to loss and recommend appropriate coverage
• Cultivate client relationships by providing consistently exceptional client experience from sales to service
• Have an inexhaustible curiosity to stay at the forefront of the insurance industry
• Leverage software and applications to manage and convert leads
• Work closely with our industry partners to deliver the best insurance solutions for our clients
• Manage policy renewals, policy changes and cancellations
• Always uphold a client-first focus through the claims process

# LI-AA1

#LI-Hybrid

You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability -related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [e-mail]

Calgary (East Village), AB, 1111 Olympic Way SE #300, Calgary, Alberta, Canada