Account Manager, Business

Desjardins; Trois-Rivières; Hybrid; CAD 55,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension

Group insurance with telemedicine

Health and wellness expense reimburse.

Telework equipment

Eligibility-based benefits

Job summary

Desjardins in Trois-Rivières is seeking a Business Account Manager for a temporary 12-month position. You will maintain personal client relationships with businesses, associations, and groups, ensuring they have the right products and services and that they are used correctly.

You will analyze member needs and propose strategies to meet objectives, balancing profitability and client satisfaction. The role requires French language proficiency and advanced English due to interactions with

Qualifications

• Bachelor's degree required.
• Minimum of two years of relevant experience.
• Knowledge of French is required.
• Advanced proficiency of English due to interactions with English-speaking partners, members and/or clients.

Responsibilities

• Maintain lasting, personal business relationships with clients to promote services.
• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them.
• Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives.
• Prepare integrated service offers that balance member/client satisfaction, profitability and risk. Negotiate terms.

Skills

Interpersonal Savvy

Communication

Customer Focus

Action Oriented

Drive for Results

Nimble Learning

Education

Bachelor's degree in a related field

Job description

Required

As a business account manager, you help maintain business relationships with struggling clients for accounts with a moderate impact on the business sector. You balance portfolio profitability with client/partner satisfaction. You serve and maintain personal business relationships with businesses, associations and groups. The ability to communicate effectively is therefore essential. You drive results by actively helping your unit achieve its sales and business development objectives. Your work and initiatives require extensive knowledge of your line of business. You advise and assist clients. You represent and negotiate on behalf of Desjardins and enter the organization into agreements in accordance with current processes, standards and directives. You also have opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential. More specifically, you will be required to :

• Maintain lasting, personal business relationships with clients to promote services
• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them
• Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
• Prepare integrated service offers that balance member/client satisfaction, profitability and risk. Negotiate terms.

Temporary 12-month position

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)