Responsable de comptes – Contrat de 18 mois – Express Scripts Canada, Account Manager - 18 Mont[...]

Express Scripts Pharmacy Benefit Services; Montreal (administrative region); On-site; CAD 92,300 - 103,500; Part time

Benefits offered by this job

Competitive compensation

Benefits and pension plan

Career development

Flexible work options

Job summary

Express Scripts Canada is seeking an Account Manager – Contract to oversee daily account activity and core service delivery for assigned clients, ensuring satisfaction and retention while driving upsell opportunities.

The role requires 5+ years in B2B service relationships, experience in health care insurance/benefits, and strong project management. Hybrid work arrangement with a salary range of CAD 92,300 to CAD 103,500. Fluency in English and French is a plus.

Qualifications

• Post-secondary education or equivalent experience.
• 5+ years of experience in a business-to-business service relationship.
• Experience in Health Care Insurance and/or Benefits Industry is a strong asset.
• Excellent interpersonal skills to influence and facilitate change management.
• Proven planning, time and resource management skills.
• Strong project management skills and strategic thinking.
• Superior interpersonal communication, collaboration, relationship building and influencing skills.
• Excellent verbal and written communication; bilingual (French and English) is an asset.

Responsibilities

• Manage day-to-day client relationships through comprehensive knowledge of client benefit plans and ESC product offerings.
• Interact daily with clients, consultants and producers providing preventive consultation, analysis and issue resolution.
• Execute client benefit requests—benefit changes, product upsells, new groups, terminations and escalated issues—in a timely and accurate manner.
• Proactively monitor and identify service trends, collaborate on immediate resolution, and drive recovery efforts when needed.
• Accountable for new group and product implementations, including leading internal meetings to ensure cross-functional collaboration and adherence to timelines and quality standards.
• Lead client-centric team meetings to review operational performance against client expectations.
• Present operational performance metrics to clients monthly/quarterly, comparing with company benchmarks to promote satisfaction, retention and upsell opportunities.
• Collaborate with Account Management and Client Service teams on client strategic objectives and escalated service issues.
• Support special projects as assigned.

Skills

Interpersonal skills

Project management

Communication skills

Time management

Collaboration

Bilingual (French & English)

Education

Post-secondary education or equivalent experience

Job description

Job Title: Account Manager – Contract

Location: Mississauga/Montreal

Employment Type: Contract

Reason for Vacancy: Replacement

Work Arrangement: Hybrid

Pay Type: Salaried

Pay Range: $92,300 to $103,500 (varies by experience, qualifications, skills and location)

About Us

Express Scripts Canada (ESC) is a leading health benefits management company serving over 12 million members. As a wholly‑owned subsidiary of Express Scripts Inc. and part of the Cigna Group, we deliver innovative, cost‑effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary

The Account Manager in Sales and Account Management and Client Services oversees daily account activity and core service delivery to assigned clients. Responsibilities include managing day‑to‑day client relationships, ensuring client satisfaction and retention, executing client‑specific operational deliverables, monitoring service trends, providing proactive consultation, and resolving issues. Performance is measured by client satisfaction and retention results. The role also assists in managing new accounts and products to ensure satisfaction, profitability, and contract renewal.

Key Responsibilities

• Manage day‑to‑day client relationships through comprehensive knowledge of client benefit plans and ESC product offerings.
• Interact daily with clients, consultants and producers providing preventive consultation, analysis and issue resolution.
• Execute client benefit requests—benefit changes, product upsells, new groups, terminations and escalated issues—in a timely and accurate manner.
• Proactively monitor and identify service trends, collaborate on immediate resolution, and drive recovery efforts when needed.
• Accountable for new group and product implementations, including leading internal meetings to ensure cross‑functional collaboration and adherence to timelines and quality standards.
• Lead client‑centric team meetings to review operational performance against client expectations.
• Present operational performance metrics to clients monthly/quarterly, comparing with company benchmarks to promote satisfaction, retention and upsell opportunities.
• Collaborate with Account Management and Client Service teams on client strategic objectives and escalated service issues.
• Support special projects as assigned.

What We’re Looking For

• Post‑secondary education or equivalent experience.
• 5+ years of experience in a business‑to‑business service relationship.
• Experience in Health Care Insurance and/or Benefits Industry is a strong asset.
• Excellent interpersonal skills to influence and facilitate change management.
• Proven planning, time and resource management skills.
• Strong project management skills and strategic thinking.
• Superior interpersonal communication, collaboration, relationship building and influencing skills.
• Excellent verbal and written communication; bilingual (French and English) is an asset.

Why Join Us

• Competitive compensation, benefits and pension plan.
• Career development and advancement opportunities.
• A culture that celebrates innovation and collaboration.
• Flexible work options and wellness programs.

Pre‑Employment Requirements

All offers of employment are conditional upon successful completion of reference checks and background verification in accordance with company policy. For this position, obtaining and maintaining a federal government security clearance is required. Candidates must meet all eligibility criteria for the applicable clearance level and consent to the necessary security screening. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.