Provider Relations Representative - 12 Month Contract - Express Scripts Canada

Cigna Healthcare; Mississauga; Hybrid; CAD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation, benefits and

pension plan

Career development opportunities

Culture of innovation and teamwork

Flexible work options and wellness

Job summary

Express Scripts Canada, a Cigna company, is seeking a Provider Relations Representative to join our Mississauga or Montreal office. This 12-month contract role supports provider contracts and data entry across pharmacy, medical supplies, mental health, vision, and dental networks in a hybrid work environment.

You will review network agreements, ensure accurate provider data in ESC systems, respond to inquiries, and collaborate with the Provider Relations team to deliver timely, quality service.

Qualifications

• Post-secondary diploma or equivalent required.
• 2–3 years of office or customer service experience.
• Strong Microsoft Office and Adobe Reader/Writer proficiency.
• Excellent written and verbal communication.
• Ability to enter and maintain data accurately.
• Strong interpersonal skills; able to work independently and in a team.
• Flexible and able to follow established workflows.
• Detail-oriented with QA awareness.
• Initiative and self-motivation to learn.
• Excellent time management and organization.
• Knowledge of healthcare/pharmacy benefits is a plus.
• Bilingual in French and English is an asset.

Responsibilities

• Support Provider Relations administrative tasks.
• Review and validate provider agreements; request corrections if needed.
• Perform quality assurance checks on work output.
• Ensure provider information in ESC system is accurate across all benefit areas.
• Process and update provider modifications and terminations timely.
• Respond to inquiries from providers, associations, and software vendors in preferred language.
• Collaborate with team members and support additional deliverables.
• Contribute to upcoming project work and other duties as assigned.

Skills

Customer service

Data entry

Communication skills

Interpersonal skills

Attention to detail

Time management

Adaptability

Independent work

Teamwork

Bilingual English/French

Education

Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe Reader

Adobe Writer

Job description

Job Title: Provider Relations Representative

Location: Mississauga/Montreal
Employment Type: 12 month contract

Reason for Vacancy: Replacement

Work Arrangement: Hybrid
Department Name: Provider Relations

Pay Type: Hourly

Pay Range: $25.00 to $26.50 Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary:

Express Scripts Canada’s Provider Relations Department is responsible for managing provider contracts, registering healthcare providers across Canada, maintaining the ESC provider database, and communicating effectively with these providers. Providers submit electronic and paper claims to ESC on behalf of their patients, who are plan members of ESC’s insurance and Third-Party Administration customers.

Express Scripts Canada is seeking to hire a Bilingual Provider Relations Representative to work from our Mississauga or Montreal office. The successful incumbent will review network agreements from pharmacy, medical supplies and equipment, mental health care, vision care, and dental providers for accuracy and completeness, and will ensure that all providers’ pertinent information is correctly entered into the Express Scripts Canada system.

Key Responsibilities

• Support for Provider Relations administrative tasks.
• Review and validate completed provider agreements, returning them to providers for corrections or additional information when required.
• Perform quality assurance checks on both self‑completed work and team submissions to ensure all output meets departmental quality standards.
• Ensure all required agreement information for pharmacy, medical supplies and equipment, mental health care, vision care, and dental providers is accurately entered into the Express Scripts Canada system in a timely manner.
• Process and update provider modifications and terminations across all benefit areas accurately and within established timelines.
• Respond to inquiries from providers, associations, and software vendors in a professional, supportive, and customer‑focused manner, in their preferred language.
• Collaborate with team members and support additional team deliverables as needed.
• Contribute to upcoming project work and perform other duties as assigned.

What We’re Looking For:

• Post-secondary school diploma or equivalent required.
• Basic proficiency in computer use and data entry, including familiarity with keyboarding and standard office software.
• Minimum of 2-3 years of experience working in an office and/or customer service environment.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and Adobe Reader and Writer.
• Excellent written and verbal communication skills.
• Strong customer service focus.
• Ability to accurately enter, update, and maintain data in electronic systems or databases.
• Strong interpersonal skills, with the ability to work independently with minimal supervision as well as collaboratively in a team environment.
• Flexibility in adapting to new situations and change.
• Ability to follow clear instructions, standard procedures, and established workflows.
• Results‑oriented with strong attention to detail and accuracy when performing repetitive tasks.
• Thorough understanding of quality assurance principles and the delivery of service excellence.
• Demonstrates initiative by learning processes, procedures, and various benefit areas, and displays self‑motivation to grasp new concepts quickly
• Excellent organizational skills, effective time management, and the ability to shift priorities while working within established timelines.
• Knowledge of healthcare/pharmacy, medical supplies and equipment, mental health care, vision care, or dental benefit administration and claims processing is an advantage.
• Bilingualism in French and English is an asset

Why Join Us?

• Competitive compensation, benefits and pension plan
• Career development and advancement opportunities
• A culture that celebrates innovation and collaboration
• Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy . Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

Internal Applications Deadline - August 6, 2026

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada’s leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: [e-mail] Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.