Account Manager

GreenShield; Vancouver; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

GreenShield is seeking a detail-oriented Account Manager for our Small Business segment. You will manage relationships with Advisors and clients, ensuring high service levels and retention of an assigned portfolio of group benefits accounts.

The role reports to the Director of Account Management and requires travel to client locations as needed. You will collaborate with internal teams to deliver tailored plan design solutions, analyze utilization, and support business development while

Qualifications

• 3–5 years of related experience in account management, group benefits, or insurance.
• Knowledge of group benefits eligibility requirements is an asset.
• Excellent verbal and written communication skills with ability to interpret client needs and convey technical information clearly.

Responsibilities

• Serve as primary contact for Advisors and clients, fostering strong relationships.
• Achieve growth, retention, and profitability for assigned block of business.
• Deliver excellent customer service through clear, professional communication.
• Ensure timely delivery of solutions aligned with client needs and plan requirements.
• Maintain high client satisfaction through proactive day-to-day service and issue resolution.
• Monitor client utilization trends to identify opportunities and risks.
• Lead meetings with Advisors and clients to review renewals and plan design changes.

Skills

Negotiation

Analytical thinking

Influencing skills

Verbal communication

Written communication

Self-starter

Organizational skills

Professional development

Education

LLQP license

GBA designation or in progress

Job description

GreenShield is seeking a highly motivated, detail‑oriented professional to join our Account Management Team as a full‑time Account Manager supporting our Small Business segment. Reporting to the Director of Account Management, this role is responsible for cultivating strong, long‑term relationships with Advisors and clients while effectively managing, servicing, and retaining an assigned portfolio of group benefits accounts. The Account Manager serves as a trusted partner and advocate for GreenShield, ensuring exceptional service delivery and high levels of client satisfaction across their portfolio.

Key Responsibilities

• Serve as the primary point of contact for Advisors and clients, fostering strong and collaborative relationships.
• Achieve financial objectives related to the growth, retention, and profitability of an assigned block of business.
• Deliver exceptional customer service through clear, professional verbal and written communication.
• Ensure timely and accurate delivery of solutions aligned with client needs, objectives, and plan requirements.
• Maintain high levels of client satisfaction through proactive day‑to‑day service and issue resolution.
• Monitor and analyze client utilization trends to identify opportunities and risks.
• Act as a liaison between clients and internal teams to support seamless service delivery.
• Schedule and lead meetings with Advisors and clients to review renewals, discuss plan performance, and recommend plan design changes.
• Travel to client locations as required to support relationship management and business development.
• Provide ongoing support and guidance to Plan Administrators and Advisors.
• Promote GreenShield’s group products, services, and capabilities to enhance client understanding and engagement.
• Manage overall group performance by reviewing and analyzing monthly financial reports.
• Prepare and implement plan design revisions, ensuring accuracy and compliance.
• Clarify administrative procedures, contractual terms, and product‑specific features for clients and Advisors.
• Participate in required training, professional development, and continuing education activities.
• Adhere to all carrier compliance requirements and industry regulations.
• Understand and comply with applicable government policies related to program eligibility and administration.
• Maintain and expand job knowledge through ongoing learning and industry engagement.

WHO WE ARE LOOKING FOR

Required Competencies & Qualifications

• 3–5 years of related experience in account management, group benefits, or insurance.
• Knowledge of group benefits eligibility requirements is considered an asset.
• Strong negotiation, analytical, and influencing skills.
• Self‑starter with a results‑oriented mindset and strong organizational abilities.
• Commitment to ongoing professional development and industry involvement.
• Excellent verbal and written communication skills, with the ability to interpret client needs and communicate technical information clearly.
• LLQP license preferred.
• GBA designation or active progress toward completion preferred.
• GreenShield currently operates under a hybrid work model.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.